Neelams the Grand Hotel

I would like to bring to your attention a very disappointing experience regarding my booking from 6th May to 10th May. At the time of booking, it was clearly mentioned that complimentary pick-up and drop-off services were included. However, at the last moment, the staff refused to provide the pick-up, citing that prior notice of two days was required—something that was never communicated during booking. Similarly, during check-out, they again refused drop-off service, stating that it is only available from 8:00 AM onward. My flight was scheduled for 10:15 AM, and I requested the drop-off for 7:00 AM, but they declined. Furthermore, they refused to provide the driver's contact number, making it impossible to make any personal arrangements. This is not just poor service, but also misleading and unprofessional conduct. If the complimentary pick-up and drop-off services are not truly available or are conditional, they should not be advertised at the time of booking. The manager's behavior was unacceptable and seemed deliberately evasive. I sincerely hope the owner looks into this matter seriously, as it reflects very poorly on the establishment.

Property is good, food also are good, services are good L, swimming pool clean. Near by location are very good

Great Place to visit with family. Staff was also very cooperative. Food services and restaurant is quite amazing. Property is also quite amazing. Close to all beaches and famous places in Goa. Great Place to visit with family. Staff was also very cooperative. Food services and restaurant is quite amazing. Property is also quite amazing. Close to all beaches and famous places in Goa.

The property is not that well maintained. The rooms are very small and some are stinking very badly. we asked for upgraded room and paid extra for it still we received damaged room and then in the third attempt they gave us a better room. The breakfast item taste is also not the best and it average. the Restaurant taste is also not good. staff is cooperative. landline extensions were not operational and we need to call on mobile numbers every time to ask for some help. location is great. they have to do some maintenance of property. lights in the room were also not operational fully and AC water was draining in the gallery itself.

breakfast options is not much . but ok food .. hotel room is so old it needs renovation.. room phone is not working . they are not provided to e to time towels.. ac is not working .. other guest are toouch distrubing ..

Property's location is very good, it is easy time travel North goa from here, and appreciate staff's approch and cleanliness. I found this hotel family friendly. my stay was comfortable and relaxing, also swimming pool was well maintained. I recommend Neelams the grand hotel