Elba Palace Golf Boutique Hotel - Adults Only

Well, where to start - positives : it’s a beautiful building, well maintained, cleaning staff are brilliant all communal areas are spotless and rooms cleaned perfectly. SOME staff are charming and very friendly Negatives : not allowed to use pool until 10:00!? Breakfast timings were moved to 08:00 - not conducive to early golf. So we had to rearrange our golfing schedule to fit breakfast in. Breakfast, fresh fruit, tinned fruit and yogurts, cereal, sweet pastries etc. Hot food selection extremely poor, scrambled eggs made from liquid egg out of a large bottle (kitchen staff brought it out to show us) the bacon is mechanically processed meat (again shown to us in its original packaging) “English sausage” poor quality very little meat, no cooked mushroom, tomato. There is 1 cooking station for fried eggs, omelettes, pancakes, etc. We had to wait for chef to emerge from kitchen on many occasions. Some staff were delightful others not so. Cold selection was very highly processed cold meats and cheese. Given the blurb from the restaurant menu “created using only fresh and nutritionally balanced ingredients, Elba Palace vitel cuisine dishes contribute to optimal health and wellness” which is certainly not our experience at breakfast! Had dinner in the restaurant once. Of the 8 rice/pasta dishes 6 were vegetarian, 1 was lasagne and 1 was paella which had to be ordered 24 hours in advance. We found it to be quite an expensive menu. There is more choice in caletta de fuste. Golf : it’s low season so the course not busy. The shop is well stocked. Again , some staff are very friendly, others not so. Nice course, interesting holes, wind is the enemy!! We haven’t used the shuttle bus service as we’ve walked both to caletta de fuste and Salinas for dinner most evenings. Not sure why anyone would stay here unless they are golfers?

Elba Palace Golf Boutique Hotel has the potential to be an outstanding establishment, however on my visit it was not perceived as a 5-star hotel. I arrived on a Saturday, and the spa was not available. On Sunday the pool was closed for renovations - when I enquired I was told all guests were informed prior to their stay - regrettably I was not informed. The spa still not available. The food served in the breakfast room was not appetising at all, so I resorted to the fruit, however the watermelon was spoilt as well. Dinner was a good variety, however after the second and third day it became apparent that previous desserts were being rotated and dressed differently to appear as a 'new' variety. On Tuesday, the orange fruit at breakfast was once again spoilt, and I landed up being sick. Besides the above, the room service staff and a few other staff members were exceptional...pity about the facilities on site.

Sehr nette Empfang mit einem Glas Cava. Wir hatten eine kleine Suite zur Straße. Es war bei insgesamt sehr ruhig und die konnten die Abendsonne genießen. Das Zimmer ist etwas altbacken eingerichtet, aber insgesamt sehr schön und komplett. Was nicht gut funktionierte, war am Anfang das Zimmermädchen. Starke altes Geschirr wurde belassen, eigentlich wurde am Anfang nur das Bett gemacht und neue Handtücher hingelegt.Auf unsere Beschwerde reagierte das Hotel prompt und perfekt. Wir bekamen eine Flasche Sekt aufs Zimmer und ein nettes, kleines Entschuldigungsschreiben. Das Zimmer wurde anschließend komplett auf den Kopf gestellt und im Best Zustand hinterlassen. An dieser Stelle nochmals Dank, für den perfekten Umgang mit einer Beschwerde. Ansonsten zeigte sich das Personal auch in allen Bereichen durch eine sehr große Freundlichkeit aus. Das Frühstück war Standard. Wir hatten Halbpension und das Abendessen war mit einem sehr abwechslungsreichen Buffet und den Hauptgang aus der Karte absolut ausreichend und von sehr guter Qualität. Von der Hotellobby aus gibt es einen direkten Durchgang zu Golf Rezeption. Auch hier extrem freundlich und hilfsbereit. Insgesamt von mir eine volle Empfehlung und wir kommen sehr gerne wieder.