Hotel Plaza Las Americas Cali

Una mala experiencia me lleve en el hotel. Fui a pasar la feria de cali 2024 con mi familia y el hotel no estaba en condiciones de higiene vimos cucarachas en la habitacion. Ademas el servicio malo, las instalaciones antiguas y dejadas. No volveré.

no trabajaba el aire, no habia agua para comprar para tomar la chapa del hotel edtaba rota

No

Certainly! Here’s a revised version of your message: --- I have stayed in many hotels, but I have never had an experience like the one we had at this hotel. The facilities were dirty, including the pool and the gym, and the jacuzzi was broken. When we asked for a wine opener, we were told that none were available. The hair dryer was broken, the fridge was old and malfunctioning, and the pool towels were worn out and had holes. We initially booked for three days but decided to leave after two days because we didn't feel safe at the hotel. Despite this, we were not given a refund for the third night. When we checked out yesterday, we were charged $200 for allegedly dirty towels and bed sheets, even though they were old and had holes. We requested to speak with the manager, but after waiting for an hour, we were told that she was in a meeting and unavailable. This has been the worst experience I have ever had at a hotel. --- Let me know if you need any further information. I would like ******* to refund the extra night and the money the hotel debited from my credit card

Un hotel que no puede darse el gusto de recibir pasajeros con piezas sin pintar, tazas de WC sin tapas, cortinas evidentemente largas, interior de los closets sucios, ampolletas calidas y frias mezcladas, otras ventanas sin black out o habitaciones con un ruido insoportable proveniente de las aires acondicionados.

Tenía una reseva por 3 noches y solo me quede 1 CERO RECOMENDABLE Check in - llegue 5pm y no tenían idea de mi reserva, cuando la encontraron me dan una llave que cuando subo no abre la habitación regreso a recepción y la chica me acompaña a abrir y no me deja la llave “que lo va a checar” claro nunca regresa Habitación - si es muy grande pero increíble que encuentro ropa interior femenina colgada en el baño y no hay toallas -Que no limpian o que ? - llamo a recepción y me envían a ama de llaves que toma fotos y me cambian de habitación Estancia - results que no hay agua caliente y me dicen que no saben cuándo tendrán o si tendrán En resumen salí al día siguiente en lugar de 3 noches me quedé solo una. Si buscas ubicación está genial Pero todo lo demás TERRIBLE CERO RECOMENDABLE