Ona Sueño Azul

Très bien, très calme,très propre,maison spacieuse, piscine très agréable

Our experience was bad. We were broken into on the second night. It appeared they had a key or picked the lock on the door (all doors and windows were locked before bed) We were very fortunate we didn't disturb them as I heard a noise a d thought one of my girls were up using the bathroom I was with my children I needed locks changing ect. The reception staff were not helpful at all. There exact comment was what do you expect us to do ( I booked thrjet 2) I was not aware at the time we were classed as a private residence . I booked flights to return home early and I went to reception to ask fr assistance to book a taxi And was told NO after she asked for the villa number as I was a private guest. When I asked why she said she's not aloud the calls are monitored. I explained I was struggling to communicate to the taxi firm where we were a d still refused So unkind unhelpful rude and arrogant. My holiday was ruined I felt unsafe and vulnerable and reception were unhelpful. I understand I was classed as a private guest but to not offer help and understanding was unkind and not the decent thing to do in the circumstances.

Friendly & Peaceful self-catering accommodation. 33 villas with communal pool, table tennis & snooker table. Located on a hill. Supermarket, a few restaurants are down the hill. It is a steep climb back to accom on foot. A long-term guest said taxis situated at the bottom of the hill will drive you back to accom with shopping bags. Some of the villas are timeshares, obvious firm friendships clearly established  over the years whuch was lovely to observe around the pool. I think the place is best suited to 50++  but there were also families with young children. Not the destination for those looking for clubs and nightlife, though taxis can be taken to those areas. The accommodation is a bit dated but was very clean with comfy beds. The jewel in the crown is the café/bar "La Terazza" run by Alexandra, Pavlov and their daughters. They are so welcoming & accommodating. Nothing is a problem. Special mentionfor the two waitresses Tracy who is so friendly, chatty & helpful too & young Summer. All the staff at La Terazza added so much to our break with their chats and kindness. They literally provide a 5☆ service to everyone who crosses the threshold of their café. I think its run separately to Oña Suenño Azul and it's an added bonus  to the guests. Bravo to them all for their service and friendliness. The Maintenance men were also friendly. Only slight negative was Reception. Minimal conversation from either lady. No greeting or niceties. Upon check-in no info provided. Failed even to mention pool towels are provided by them & we would need a code to access the pool area! We found that out when we realised we couldn't open the gate. Luckily a passing guest provided the code. Went to pool to be told by another guest  we needed to return to reception for towels! The second reception lady (cropped hair) ..Dour. No smile, curt one word responses delivered in an abrupt unfriendly manner, every interaction the same. Upon checkout, her only words:  "Did you return the pool towels?".  That was it! No "Hope you enjoyed your stay/Safe trip",  nothing! ‍♀️ Left a negative impression. In my opinion, this is not the person to have as Front of house staff. Disappointing. A stark contrast to the professionalism & friendliness of everyone else, especially all the "La Terazza" personnel. All in all, highly recommend Oña Sueño Azul for a peaceful break. The option of eating/drinking at La Terazza is a real advantage if you don't want to go exploring or tackling the hill.