AR Roca Esmeralda & Spa Hotel

Me asignaron una habitación doble con sala de estar, estuve cómoda y a mis anchas. Sobre la estancia del buffet tal vez ya le hace falta una renovación. Por lo demás, todo correcto.

Lo k no nos gustó es k la cafetería no abre x las mañanas y la cierran a las 12 x la noche

El hotel está muy bien, limpio, con actividades gratuitas y piscina gratis. La comida es excelente. Lo único que las habitaciones, al menos la nuestra, no muy bien insonorizada, escuchabas hasta respirar al vecino, y si se acuesta tarde, te quedas sin dormir. La cristalera del balcón se movía mucho si hacía viento. Atención estupenda por parte de recepción, camarer@s del buffet y chicas de la limpieza.

Loved this Spanish vibe holiday resort. Booked a twin room with pull out bed for our 8 year old and we think we were upgraded to a one bedroom room with double pull out sofa. We had loads of storage and a nice side sea biew but over a car park, we loved the view. The room was very outdated and lots of repairs required but it served us well and was clean. We booked all inclusive which now doesn’t seem to be an option on jet2 site. Maybe they add this for last minute holidays. We all loved the food but we like to try different things. I was impressed that at breakfast there was something new each day, sometimes pancakes, then crepes, English sausages and even black pudding one day!! I was however disappointed with the cereal selection! They need to add a muesli type cereal or granola and there wasn’t any seeds or raisins etc in sight ! A first for us ! Lots of seafood and fish and different meats. One day a lovely curry and when they did burgers they were the best burgers I’ve ever had at an all inclusive! They gave wine and water for dinner but strange that they don’t label the bottle for you for the next day or let you take it to the room. The drinks situation was poor and I found some of the older bar staff quite rude it was like you was asking for something out of their own fridge and we hardly drink! I was told no Irish cream for our coffee one day then spotted it near the coffee machine and was served it another day. They then ran out and never replenished! Sangria isn’t included and if you want water you have to get it by the glass but there is a water fountain in the spa! You can ask for kettle / iron at reception and they offer a packed lunch. We took our own towels so not sure how that works. The pool was freezing. Every pool should now have solar powered heating! It spoils the holiday when you can’t go in. It’s a little in need of some TLC the pool area and some of the beds need replacing. Also not a single shade / parasol in sight ! Not great for kids! My son spent his 1 hour screen time under his towel !! We absolutely loved the area. The town is so Spanish and loads of proper shops bakeries cofffe shops. Beach lovely, port area lovely, road back to hotel you pass the salt lake with flamingos or can drive by there on the tourist land train. The old town is very pretty and hilly ! We got a lovely picture at the Spanish flag steps! I walked up to the tourist centre on the Calpe rock lovely views and a toilet. Quite a climb from the beach but easier back down the road on the port side. We took a taxi (50 euro one way) to terra natura zoo and it was a brilliant day out ! I’d go back in a flash would be lovely to just see the hotel have a refurb.

La actitud, amabilidad, atención e información de los empleados del Hotel, muy buena. El Hotel, en general bien, limpieza bien y habitaciones bien.

Gran profesionalidad de los empleados y una ubicación excepcional. Le empieza a faltar alguna reforma a las habitaciones, pero en general muy bien para un finde.