The Calverley Arms by Innkeeper's Collection

We came here for my birthday tea with family. We were astonished when the bill came at the price of the Shiraz red wine- £11.75 for one glass!!!!!!!This is a basic restaurant and the price of drinks should reflect that. With these prices hospitality will be finished!

Arrived after attending a family funeral, the check-in process was slow and outdated requiring printing and signatures - very 1980’s!! Given the keys to our room (7) and told where the rooms were. Got into the room and after walking along warm corridors it was absolutely freezing in there! We quickly changed and went down to have some food, asking the Manager to have a look at the heating in our room (after we had checked the radiator was turned up to maximum). After our dinner we sought out the Manager again who still had no idea what was happening with the heating, but would come to our room and let us know. About 15 minutes later he knocked on the door to tell us that the boiler was broken and there was nothing he could do - no offer of a portable heater or anything other than another quilt for the bed! On checking the bathroom, the shower had a lot of black mould at the bottom of it, with tiles having been replaced that didn’t match the rest of them! Also,there were stains on the ceiling in the bathroom, looking like water is leaking from somewhere above. The television was wall mounted, but the bracket is obviously old and doesn’t properly support the tv leaving you having to have the tv at a big angle and leaving you wondering if it is going to fall off! When you are paying over £100 per night room only, you expect something a little better than this!

A friendly, welcoming team who were very helpful and accommodating. The open fires were fabulous in creating atmosphere and warmth. The hotel was well maintained and the rooms were faultless. The food and service was was excellent.......especially the homemade pies!