The Empyrean Cam Ranh Beach Resort

The Empyrean Cam Ranh Beach Resort Reviews

The Empyrean Cam Ranh Beach Resort

Cam Nghĩa, Cam Ranh, Khanh Hoa Province, VietnamView Hotel Details
The Empyrean Cam Ranh Beach Resort
The Empyrean Cam Ranh Beach ResortThe Empyrean Cam Ranh Beach ResortThe Empyrean Cam Ranh Beach Resort
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Guest Reviews of The Empyrean Cam Ranh Beach Resort

8.7/10
Very Good
135 review
Verified reviews
Location8.9
Amenities8.5
Service8.3
Cleanliness8.9
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All reviews(135)
Positive reviews(126)
Reviews with photos/video(63)
Convenient location(41)
Close to airport(39)
Great swimming pool(38)
Easy to get around(37)
Great value for money(14)
Loved the beach(13)
Delicious breakfast(11)
Quiet & comfortable(6)
Negative reviews(9)
NSK-
Deluxe Double
Stayed in Jul 2024
Family
1 review
5.5/10
Posted on Aug 19, 2024
Location was okay. Staff was not enough but they were friendly. 1 think I feel uncomfortable was, they take all passports and take a picture with their own phone which is wierd...
Response from Property: Dear NSK, We sincerely apologize for the service challenges your experience during your stay. We strive to provide the highest level of service and in this instance, we clearly were not able to meet your expectations. Although we never want to learn that a guest has had a bad experience, comments such as yours allow us to take an honest look at our operations and make necessary improvements. We hope you will return in the future and give us a chance to re-instill your confidence in our hotel and our services.Sincerely,The Empyrean Cam Ranh Beach Resort
Richard Villagomez
Deluxe Double
Stayed in Apr 2024
Couples
1 review
10.0/10
Outstanding
Posted on Jun 5, 2024
Beautiful and safe beach, wonderful staff so friendly wherever we went. The restaurants offered a great variety of foods and prices depending on our budget and tastes. The rooms were wonderful and cleaned every day.
Response from Property: Dear Richard Villagomez,Thank you very much for your recent stay and for taking the time to review our services. We were delighted to have your positive comment. We will definitely share your nice compliment with our beloved team to challenge ourselves to achieve a better guest experience. Your detailed feedback will also be a useful reference for our future guests who are looking for an amazing hotel in Cam Ranh. We thank you once again and look forward to welcoming you back next time. Sincerely, The Empyrean Cam Ranh Beach Resort
Vu Kieu
Deluxe Twin
Stayed in Jul 2024
Family
2 review
10.0/10
Outstanding
Posted on Aug 25, 2024
Our family stayed here for 2 days. We love to all the new amenities here and especially the beautiful private beach. Services and staff are good. We definitely come back here for relaxing time.
Response from Property: Dear Vu Kieu,Thank you so much for your recent stay and for taking the time to share such wonderful feedback! We were absolutely delighted to read your positive comments.We'll be sure to share your kind words with our entire team; it truly motivates us to continue striving for an even better guest experience. Your detailed review will also be a fantastic reference for other travelers seeking an amazing hotel experience in Cam Ranh.We're incredibly grateful for your review and eagerly look forward to welcoming you back to The Empyrean Cam Ranh Beach Resort very soon!Sincerely,The Empyrean Cam Ranh Beach Resort
Guest User
Premier King Oceanfront
Stayed in Jun 2024
Family
1 review
5.0/10
Posted on Jul 16, 2024
Overall Services Management is terribly time consuming and inexperience from the moment of making reservation on app to check-in reception at hotel. Hotel management is irresponsive to customers questions required for clarification after several attemps by customers and app's customer service agents. Locations are not clearly stated causing confusion to customers. Wheelchair for elderly is missing one foot-resting pedal which caused discomfort to the elderly in stead of supporting! Overall Staffs are quite inexperient and not appropriately trained. No excuses are acceptable.
Response from Property: Dear our valued guest,We sincerely apologize for the service challenges your experience during your stay. We strive to provide the highest level of service and in this instance, we clearly were not able to meet your expectations. Although we never want to learn that a guest has had a bad experience, comments such as yours allow us to take an honest look at our operations and make necessary improvements. We hope you will return in the future and give us a chance to re-instill your confidence in our hotel and our services.Sincerely,The Empyrean Cam Ranh Beach Resort
Yyyxxx
Deluxe King Seaview
Stayed in Nov 2023
Family
1 review
8.0/10
Very Good
Posted on Dec 26, 2023
This hotel is located nearby the airport. Good view from the room
xyxy
Deluxe King Seaview
Stayed in Nov 2023
Family
2 review
8.0/10
Very Good
Posted on Dec 18, 2023
Beautiful view. Room have balcony. Breakfast are delicious.
Guest User
Deluxe King Seaview
Stayed in Aug 2023
Other
2 review
8.5/10
Very Good
Posted on Sep 12, 2023
Everything was great, except this is a resort with only one restaurant. There is only one restaurant and food at the restaurant was terrible. Two local Vietnamese restaurants within walking distance but service there is no good and food is very local. For a good meal you must get taxi and go to other resorts. Such a shame because everything else is so nice! Staff very friendly and accommodating.
L@n@
Deluxe Double
Stayed in Jan 2024
Family
7 review
10.0/10
Outstanding
Posted on Feb 20, 2024
The Empyrean hotel is aligned with the Arena resort hotel. It’s the same building and the same rooms, the same swimming, the same everything. Just like in my previous review of Arena hotel, I will mention a very good and clean condition of the hotel and surround, great beach and sea area as well as swimming pool. The biggest disadvantage is a very remote area with no access to the tours and trips and small shops. Need to do everything inside the hotel, it does have a lot of amenities, just that you need to pay for everything.
Response from Property: Dear L@n@,It’s an honor to have you here at The Empyrean Cam Ranh Beach Resort. We are more than happy to know that you have had a pleasant experience with our service.Your lovely feedback gives us so much strength and energy, to strive towards further completion in high quality and decent 5* standards. The whole team will work harder to meet the expectation of beloved guests.Once again, thank you very much. We are looking forward to seeing you again soon!Warmest Regards,The Empyrean Cam Ranh Beach Resort
Dox
Premier King Oceanfront
Stayed in Jul 2023
Couples
7 review
8.5/10
Very Good
Posted on Sep 3, 2023
This is a great spot to stay for a day if you want to be close to the airport. Got in at midnight and left around nine in the morning, so didn’t experience much. But for the price us was convenient and comfortable.
Vlad the Traveler
Deluxe Twin
Stayed in Jul 2023
Family
21 review
8.0/10
Very Good
Posted on Aug 13, 2023
It is a brand new rather large resort. The room was really good and clean. It seems to be rather kid friendly, with a lot of shallow pools, meandering pool-river as well as a kid zone. The breakfast is not bad, but it does get rather crowded. I guess it will be great in a year or so when all buildings are finished and shopping street fully operational, because it is situated in the middle of nowhere and great for 'all inclusive stay in resort', but much less so if you want to explore around. It is super close to the airport which is why we stayed in it in the first place.
6/8
ChuckyAE
Premier King Oceanfront
Stayed in Dec 2023
Solo travelers
129 review
9.0/10
Great
Posted on Jan 5, 2024
There was a communication barrier between me and the hotel staff. Their English is a bit off.
Guest User
Deluxe King Seaview
Stayed in Nov 2023
Travel with friends
9 review
8.5/10
Very Good
Posted on Dec 18, 2023
The location is a bit far away. The service is ok. However, the room is full of small dry shells (from tree outside?) near the glass towards the balcony. The biggest issue is the loss of direction to the room. The signs pointing to the rooms aren’t immediately clear ending up going in a merry-go-around manner. The fridge was not powered up when checked in. There were 2 bottles of water that were complimentary but other 2 larger bottles that were not and 2 cans of pepsi scattering on the table. The bathroom was spacey and clean though.
Abiekim
Deluxe Double
Stayed in Feb 2024
Couples
4 review
10.0/10
Outstanding
Posted on Mar 16, 2024
Nice place to go with families and friends .
Response from Property: Dear Abiekim,It’s an honor to have you here at The Empyrean Cam Ranh Beach Resort. We are more than happy to know that you have had a pleasant experience with our service.Your lovely feedback gives us so much strength and energy, to strive towards further completion in high quality and decent 5* standards. The whole team will work harder to meet the expectation of beloved guests.Once again, thank you very much. We are looking forward to seeing you again soon!Warmest Regards,The Empyrean Cam Ranh Beach Resort
Felicia-1
Premier Twin Oceanfront
Stayed in Jun 2023
Travel with friends
11 review
7.5/10
Posted on Jul 25, 2023
The hotel looks amazing,very picturesque.It very close to the airport about 8 mins by taxi.However the service could use some improvements.There is a private beach but no beach umbrellas makes no sense to me……add more activities since there is literally nothing else close to the hotel to do.
Anonymous User
Deluxe King Seaview
Stayed in Mar 2023
Travel with friends
3 review
9.0/10
Great
Posted on Apr 17, 2023
Location is close to the airport, and they offer free shuttle to the city center which is about 40 mins away. Nice beach and swimming pool has a lazy river and a slightly shorter than 50m pool. Amenities are great, but could perhaps offer conditioner too. Limited food choices during lunch and dinner as they only have set menu. Massage have to go to city Center. Overall a quiet, peaceful and stress free stay