مستخدم نزيل
12 أغسطس 2025
Morning Mostafa
This is May Chan from Hong Kong
I checked into room 1409 at your hotel last Saturday. After my boyfriend finished showering, he was drenched from head to toe by water leaking from the ceiling. Attached is a video for your reference. It's clear the water was leaking from the toilet seat. As a world-renowned hotel with locations around the world, this shouldn't happen. Don't your staff clean the room before letting guests check in? Why still letting guests check in when the bathroom ceiling is so rotten?
My boyfriend couldn't sleep at all Saturday night. His skin was so sensitive and itchy! He even had to buy medicine on Sunday morning.
Our entire weekend was completely ruined by this incident . The funny thing is, when we complained to the front desk on Sunday morning, the hotel staff actually told us, "We've already changed your rooms and provided free parking as compensation."
I'd like to ask: Isn't it reasonable to change our room?
Why do they consider it compensation?
I strongly urge you to refund our hotel fees as compensation.
Best regards
May
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