Larkspur Landing Extended Stay Suites Campbell

The staff was great, the facilities were clean. A perfect place for a person spending a few days on business in San Jose.

The most outstanding feature is that each room is equipped with a large full kitchen and this is the best place I have ever stayed at with kitchens that are the same size as the room itself. The kitchens are well equipped with a big stove, a big full size refrigerator, a full size oven, pots, pans, plates, cutlery. The breakfast at this facility is a strong plus also: a good size continental breakfast is provided including choices of bread, eggs, fruits, coffees, and teas. However we had problems with the equipment turning on and off in an unreliable manner from the first night onwards, but staff was not available to solve these problems. The website states their commitment to cleaning but in fact no one in the hotel cares about it, we found the service staff to be lazy, dishonest and belligerant. Guests are occasionally provided cleaning materials to clean their room and outside hallway themselves in lieu of cleaning services, which can be difficult if you are the sole traveler or business guest with a busy schedule. We ultimately had to cut short our trip when we had heating and cleaning issues including drug odor in corridors that was not attended and got defensive push back when it was brought up because there were long term residents checking in and the front desk felt badly about issues being brought up. They provided a full refund of two days due to the issues but had to waste a half day of persuading them with back and forth on it, communication was bad with each person not knowing what the other says and no response to emails or calls. We don't plan to return but it might be a good option for a family with children staying for a couple of months that needs daily self cooked food or maintain a specific diet.