BG Tonga Tower

就在海灘對面，白天 check in 的時候車位真難找啊，酒店有自己獨立的停車位，不過 10 歐一晚，不建議，因為晚上車位很多，可以下午 check in 後去 palma 市中心玩+吃飯，晚上回來門口停車位很多找一個靠近酒店的，酒店服務早餐各方面都不錯

The place was absolutely fabulous and clean. Entertainment for kids and adults were great, just a walking distance to the beach and town. I would stay there again. The food was also very very good.

We had a fantastic time at Tonga Towers! Room was clean and spacious with welcome chocolate, robe and slippers. The hotel staff are very friendly and helpful throughout our while stay. It has nice facilities, as it was still a little cold we used the indoor spa pool, sauna and steam room which were lovely though not very big. Breakfast was superb with lots of choice, though can get a little busy with coach parties but the staff worked so hard to make sure that food is constantly topped up. Amazing rooftop bar/terrace with view over the bays. Overall we had a excellent stay! Thak you Tonga Towers!

Todo perfecto, limpieza, servicio, habitaciones… fuimos de viaje en pareja y es espectacular. Lo recomiendo muchísimo.

Negativ: Das Hotel ist leider eindeutig nicht weiterzuempfehlen! Wir verbrachten eine Woche im Hotel, doch ab dem vierten Abend kam es bei uns beiden zu starker Übelkeit, Erbrechen und Durchfall – kurz nach dem Abendessen. Der Gesundheitszustand verschlechterte sich so stark, dass wir die Hälfte unseres Urlaubs stationär im Krankenhaus behandelt werden mussten. Sowohl die Ärzte in Mallorca als auch in Österreich äußerten stark den Verdacht, dass eine Lebensmittelvergiftung durch das Abendessen im Hotel die Ursache unserer Beschwerden war. Die Reaktion des Hotels war enttäuschend: Zunächst wurde uns keine Hilfe beim Transport ins Krankenhaus angeboten, später fehlte jegliche Einsicht – weder über die Reiseleitung noch auf direkte Anfrage wurde uns ein finanzielles Entgegenkommen angeboten. Ich weiß natürlich, dass sie uns finanziell nicht entgegenkommen müssen, aber wenigstens ein „Es tut uns leid“ wäre angemessen gewesen. Auch das Buffet war insgesamt enttäuschend: laut, lieblos, teils brauner Salat vom Vortag und sogar das Trinkwasser beim Abendessen schmeckte stark nach Chlor. Positiv: Das Zimmer war sauber und der Ausblick auf das Meer im 13. Stock sehr schön.

To start with the positives. The pool area was very relaxing. The hotel do not allow you to put towels down for before 8am which alleviates the stress of having to find a sun lounger. Having said that, there were lots of beds. The views from the hotel rooms are stunning. The standard of drinks was good. The downsides were, when we checked in we were given very little information apart from meal times. The reception staff did not seem overly friendly and this was our experience of most of the staff there. There did not seem to be any information book and the hotel staff were not forthcoming with any information .We booked a double room and the room and bathroom felt very cramped. People staying in the suites said they were quite roomy. There was a safe in the room but we have been given no information about this and it did not appear it was in working order. The book the holiday through TUI and again there was absolutely no information on the rep desk . It did not seem that TUI had a huge presence in this hotel?We had an issue with the shower tray overflowing and flooding the bathroom floor. The bathroom door did not close properly. We reported these and somebody came but the problems still persisted. Other people said they had the same problems in their rooms!The food started off promising but after a few days it felt very repetitive and the restaurant was noisy and chaotic. It really wasn't a relaxing experience. There was no coffee or tea making facilities in the bedroom and it seemed that guests were not allowed in the restaurant before breakfast! Apparently you could hire a kettle but we were not given this information by reception and heard it second-hand from another guest. When we have stayed at other hotels we were always greeted by all members of staff but in this hotel it felt as if you were just another number. There seems to be lots of positive reviews for this hotel, we can honestly say this was not our experience of this hotel