"Worst hotel ever !"

"My wife and I booked this hotel considering it was a 4 star listed on Jet2’s website with a spa. This was a honeymoon trip and we figured booking the Spa Suite would feel delightful! Especially given the complimentary thermal suite access for the entire 7 night stay. We booked on Jet2 with bed and breakfast access as a full package. We arrived around 5pm on a Monday and got checked in to room 2023. I’ll start with the good, the spa rooms are spacious! When we arrived to our room they had sparkling wine and a fruit platter for us waiting to congratulate us on our honeymoon. We were happy to have a spacious bath as a lot of resort baths are small. It was plenty of space for two! We were also excited for the view of the sea! Being in the hill, you could literally see the sea from your bed! The breakfast was very nice for European standards. Specifically the fresh local fruit and vegetables from the botanical garden is very unique. Our first day and last two days of the trip had fresh full avocados from the garden that we could enjoy as much of as we wanted! Since we booked a spa room, we had access to an à la carte menu which includes omelets as well as fresh squeezed orange juice and also cappuccinos that are made with fresh beans! Very nice! I would say if you weren’t booking a spa room and didn’t have à la carte then the juice machine and coffee machine there is very poor. Now onto the bad. When we got to our room and were getting settled we heard a hissing sound. We thought it was the pipes of the water or something and thought nothing of it. Around 10:30pm we were going to bed and it was dark as I was brushing my teeth an insect scurried very fast near my feet. We turned on the light to find a coach roach had come from the separate bathroom area with an enclosed toilet. I decided to open the door to the toilet room and turn on the light and two more rushed from there! We called reception and they sent someone and by then the coach roaches had gotten up into the cracks of the wood of the sink and were hissing! We then realized that was the hissing we had heard earlier in the day! We were told this is totally normal and not a sign of issues as we are stating in a botanical garden so coachroaches are normal. This was the beginning of justification for problems but at the time we were ok with a room change so we could go to bed. They moved us to a room next door, room 2022, which was a bigger room but more outdated than our original room. The bathtub had its water cover missing so the pipe was exposed! The shower area had its cover missing from the rainfall shower. The sink area had water damage around the faucets and the mirror and had rusted. Additionally the TV no longer worked and was older and we were missing the fan in our room which helped cool down the room since there’s no A/C. None the less, we decided to stay here and called reception and asked them to provide the smart tv and fan in the morning for us. The next day, we go"

"This hotel was a huge disappointment. I have no idea how it got a 4-star rating. On the positive side, the view is lovely, and the room was clean (apart from the ants everywhere). The staff answered questions, breakfast was decent, and the gym was incredibly well-equipped, though I couldn't use it because the ventilation was completely non-existent. I felt like I'd pass out after just 10 minutes of checking out the equipment. As for the negatives: the room lacked basic amenities (only soap was provided). If you go to reception and ask for anything, they'll send you to the gym where you can get slippers for 5 euros a day. On the first night, the air conditioning wasn't cooling, and despite it being January, it was incredibly stuffy. There were ants all over the room, even in the fridge. Check-in was a nightmare – if you arrive by car and park in the always-full lot in front of the hotel to unload your luggage, the staff won't allow it, let alone offer to help. They told me I could only leave the car for 5 minutes while they processed papers, but wouldn't let me take my bags to the room, nor did they offer to have hotel staff bring them up while I looked for parking. They told me to leave my belongings in the lobby and go find paid parking wherever I could. They gave me a confusing parking map that was impossible to decipher in a second, and said the nearest parking was by a shop, where there were no free spots. I ended up driving around the area. They never mentioned the parking on the other side of the hotel, which offers easy access directly to the lifts. So, if you decide to stay here, there are both free and paid parking spots down the street to the right of the hotel (the paid parking is cheap)."

"فندق جميل، هادئ جدا لا توجد مشكلة مع سريرين شمس ولم يكن هناك عازفة موسيقية. كان لدينا منظر البحر في الطابق العلوي لم يخيبة أمل. كان الإفطار جيد مع منظر مطل على البحر. لكننا كنا قادرين على التجول في الرحلات البحرية بسعر رمزي وفي جميع أنحاء الفندق. توقف الحافلة إلى Funchal حوالي 5 دقائق و تأخذ حوالي 35-40mins في الطرق الغير مملة. صالة الألعاب الرياضية كانت مجهزة جيدا مع فصول جيدة للحضور. السبا كان من أفضل ما حصل لي. سوف يأتي بالتأكيد مرة أخرى."

"حسناً"

"فيلا مذهلة صغيرة في موقع هادئ مع سرير مريح جدا وحوض سباحة. كنا قادرين على استيعاب ال pool لأنفسنا في كل مناسبة وكان مذهلا. كان المالك مفيدا حقا وكان استيعاب. ونحن بالتأكيد سنعود إلى هذا الموقع أيضا كما كان تقريبا كما كنا في الريف لكنه قريب من كل شيء. بعض المطاعم الصغيرة الرائعة في الجوار أيضا."