The Capital 15 on Orange Hotel & Spa

Well located, spacious room and fantastic breakfast. Really great value for money!

definitely going back at thr hotel , worthy every penny spent

My recent 6-day stay at The Capital 15 On Orange had its ups and downs. While the hotel has a lot of potential, my experience was significantly impacted by a number of service and maintenance issues, largely due to a lack of communication among staff. Points of Concern: • Gym and Spa Amenities: The hotel's website states it has a spa, but it's important for guests to know that the sauna and steam room are not included with the gym. To use these facilities, you must go to the spa on the other side of the hotel and pay a separate fee of R450 per hour. This was a misleading and disappointing discovery. • Room Maintenance: Upon checking in, I reported several maintenance issues with my room to a staff member, possibly named Laeeq. While they were quick to respond and sent maintenance, only one of the problems was fixed. The following issues remained: o Flickering lights above and behind the bed. o A significant leak in the shower that flooded the bathroom floor. o A broken door hinge on the closet. o No place to put soap or other items in the shower. • Poor Staff Communication: This was the most frustrating part of my stay. o My laundry, which was promised for return by 19:00, did not arrive. I had to call reception at 22:10 to inquire about it, and it was delivered with no apology or explanation 30 minutes later. o After confirming a late check-out for 12:00, a staff member still came to my door at 11:10 with a check sheet to see if we had left. In summary, the hotel's infrastructure and location are good, but the overall service falls short. There appears to be a major disconnect in communication between different departments. I hope the hotel management addresses these issues to improve the guest experience.