Hotel La Scalinatella

I arrived at the hotel full of optimism. Capri is so beautiful, and I hoped to have a perfect stay. I was, sadly, VERY disappointed. This is a vain, try-hard, silly hotel. You absolutely know that everything’s been done for an Instagram generation. All about the looks, rather than comfort or practicality. All the fixtures and fittings are really cheap. The rooms are bare, presumably to look cool, but are in fact just uncomfortable. I arrived from a similarly pricey hotel (and Casa Morgano is very expensive). In that previous hotel, the breakfast buffet was weighed-down with fresh fruit, gorgeous fresh pastries, and selections of tempting treats. At this hotel, there were, on my and my wife’s fruit plate: 2 slices of pineapple; 2 strawberries; and 2 bits of dry melon. Because there were 2 of us. And two dry slices of white bread, two dry slices of brown bread; and 2 stale croissants. All prepared the night before. It’s truly the worst example of penny-pinching, it’s pathetic really. At our last meal, we ordered crab and avocado as a starter (€42). The avocado was so unripe as to be inedible. When I pointed this out, the extremely lovely and professional old-school waiter apologised, and said that was all that they’d got from the market that day. So we moved on to our main course(pasta, quite good). When we got the bill, there was the €42 for the crab and avocado. I pointed this out to the waiter, who apologised, and took the bill away. I got it back with €4 reduction (yes, €4!) - the guy in charge said that the avocado was €4, and the crab €38, and I hadn’t complained about the crab. It was literally laughable. Turns out that the “guy in charge” - Andrea - is actually an owner of the hotel. I think what’s happened is that Casa Morgano has merged with the bigger and more established Scalinatella next door, with young inexperienced owners who are now struggling. And scrabbling to cut corners wherever they can, at the expense of their guests. A shame. I won’t be going back! And neither should anyone else.

First of all , Casa Morgano hotel does not exist anymore. It has been bought by another hotel and changed its name to Hotel La Scalinatella , of which we weren't informed.So when we arrived at the location , We searched for the hotel for 10 minutes and at the end of 10 minutes we went into hotel Scalinatelle to ask them where the Casa Morgano hotel is , and they said , it is now Hotel Scalinatella. There were works in the hotel which was very disturbing. The rooms smelled of fresh paint which gave us a headache. When we complained about this to the hotel staff , all they could say was we are sorry. One of our friends had to change the room because of the fresh paint smell , but the room they offered had the same smell and they said all the available rooms have that smell. Next day , I talked to the manager who was super rude and said there was no construction at the hotel , and the paint smell in the room was very normal because they had just opened the season and that they paint all the hotel every year!!! We ordered water to our room and called 2 times , we didnt get it. We stayed in room 205 , which was just under the breakfast area. You start the day with the chair moving noise at 7 am.

Arrivés en fin de journée pour les 60 ans de ma femme ,les valises étaient au milieu du hall …on nous accompagne dans une chambre vue sur un mur .Il manquait des rideaux du coup les chambres voisines passant devant notre fenêtre il fallait fermer les volets pour ne pas que l’on nous voit dans la chambre .On a demandé à changer de chambre .La nouvelle chambre avait une belle vue soit mais communiquante avec des voisines très bruyants . Aucune chaîne Française on a demandé par 3 fois ,au début on nous a donné des chaînes qui ne n’étaient pas françaises les 2 autres fois qu’il y a avait un problème qui allait être réglé et la dernière fois aucune explication . Le thermostat de la clim était cassé donc soit pas de clim soit on se gelait . Pèse personne qui datait de mon enfance cassé lui aussi ( je l’ai signalé mais même dédain que pour la TV et la clim.. Le premier matin on est allé déjeuner un peu tard ,le buffet n’est pas renouvellé ,plus d’œufs brouillés ,un reste de charcuterie ..j’ai pris la tranche de jambon qui restait et là on s’est retrouvé envahis de guêpes qui tournaient sur nous et nos assiettes ..le maître d’hôtel m’a dit que c’était à cause du jambon ok sympa et là il se met à donner des coups de torchon dans sous les sens ,il prend mon jambon ,l’emmène plus loin avec du miel et autre pour attirer les guêpes ..un vrai cinéma .. Le deuxième matin même plus de jus d’orange a 9h 20 le matin .. On devait prolonger notre séjour ce que l’on n’a pas fait . A noter le bon point de la piscine avec des matelas confortables et une belle vue un peu juste pour un 5 étoiles .. ..Capri c’est fini !!!!!

The staff differentiates this hotel - extremely helpful in advising us how to make the most of our time on Capri and very generous making things easier for us. As many know the logistics on Capri and the level of tourism can be a major problem so we valued this immensely. Additionally the hotel has beautiful views and several nice pools. Only criticism is that the rooms are a little dated and could use a refresh.

La piscine est verte, pleine d algues… en 4 jours personne ne s est baigné mais cela n inquiète pas la direction ! le petit déjeuner n est pas à la hauteur : il est servi dehors, envahi par les guêpes, la chaîne du froid n est pas respectée, beurre, yaourt, saumon sont tièdes ! La chambre est grande avec une belle terrasse, mais la connexion wifi est très mauvaise, pas de chaîne française à la télévision… La vue est belle, mais c est tout ! Un tarif bien trop élevé pour de telles prestations qui ne correspondent en rien à un hôtel 5 étoiles.

Casa Morgano is a gem! It is in a perfect location and the pool area that it shares with its sister hotel La Scalinatella is fabulous and has the most stunning views of the sea. We had a junior suite with fabulous views and nice amenities. Breakfast by the pool is included and it is delicious. But the best part of the hotel is the concierge team. Luigi, Roberto, Carlo and Domenico go beyond any other concierge team i have met and they always do it with a smile. They go over and beyond to make sure your stay is perfect. And the owner, Mr Morgano is so hard working and just lovely. I would highly recommended staying here.