Castello di Spessa - Residenze d'Epoca

Deceptive and Discriminatory Experience I checked in on October 20, 2024, around 6 p.m., while the castle reception was still open. The couple ahead of me received a room in the castle with assistance from the doorman. However, when it was my turn, the receptionist handed me a map and directed me to a building several hundred meters away, which required driving to reach. I didn’t think much of it initially, but when I arrived, I found the room was in a completely different hotel – an old, subpar restaurant with a few rooms. This is not the castle experience I booked. The booking platform, hotel name, and descriptions clearly indicated a room in the castle, not a separate hotel. The noise from bugs made it impossible to sleep. I contacted the platform as the reception had closed, but the hotel insisted this was a “castle room” – a blatant lie. 1. The platform lists these as two distinct hotels. 2. The hotel's official website confirms these are separate properties with different names and standards. 3. I booked a week in advance, and if they were fully booked, I should have been informed to adjust or cancel my trip. This was the most disappointing hotel experience I’ve ever had – everything was different from what was advertised.

Buono per 3 ore di spa. Purtroppo il buono scade, chiamo per chiedere di riattivarlo anche pagando una penale, NO niente da fare. In altri posti in qualche modo ti vengono in contro magari proponendo scontistiche importanti o semplicemente accettando il buono. Insomma pensateci quando regalate buoni (specie ai matrimoni in cui se ne ricevono tanti); un buono è di fatto una banconota vincolata a un luogo e con una scadenza breve. Vantaggi Zero, specie se dall'altra parte si trova scorrettezza.

Great and the spa is a highlight The Castello is great but the spa is the real highlight. A bit undersold on the website and on the booking engines. It's a heaven of tranquillity, with jacuzzi, pools, saunas, steam rooms, cold rooms, massages, all in great scenery.

Great stay!

Il personale gentilissimo e molto disponibile. Ampio parcheggio, colazione compresa abbondante e completa attenta ad ogni esigenza compreso per chi ha problemi di intolleranze (glutine e lattosio). Location fiabesca e silenzioso, bellissimo il parco, giardini molto curati e intimi, belli per contemplare il tramonto. Da tornarci

Indimenticabile soggiorno in un castello che ti immerge in una magia d altri tempi . Panorami da favola tra le vigne e camere reali . Tutto perfetto ,ricca colazione gentilezza e professionalità che ti lascia tristezza andare via e voglia di tornare presto!!!