University Inn of Carbondale

If I could, I would give it zero stars and here’s why. There is no one on site to provide any assistance. Once you Pay your money, you are on your own. Upon arrival, there was no one to greet me. I Registered and got my room key through a kiosk and a person talking on video chat. At first glance, my room seemed to be OK but as I moved about the room, I found it to be dirty and Unsafe There was trash and personal belongings that people had left behind my bed. There was mold in the shower . The room always felt damp for some reason .My 1st floor room window was broken and would not lock. The curtains were hanging off the windows and needed to be rehung so that they could close all the way. I constantly worried about my privacy and people looking in my window because the curtains did not completely cover the window. I immediately reported the issues to the Video attendant and asked for another room. He refused stating that all the rooms were either in repair or dirty and there was no one on site to clean a new room for me. I asked if someone could come and fix the issues in the room for me in lieu of a room change and I was informed that there was no one on site to do anything. I asked for a refund, but they said the room was nonrefundable. The on-site manager came on the Fourth morning of my stay and hung the curtains so that they closed properly. The window was never repaired. It rained really hard on my last night at the hotel. There Were puddles of water at the entrance to the hotel. I fell at the entrance of the hotel because no one swept away or tried to remove the excess water at the entrance of the building. On the morning of check out, I could not get fresh towels because there was no one on site to provide towels. The so-called free breakfast was served not on the schedule, but whenever someone came on site to set it up for the hotel guest. They recycled the same uneaten food day after day. I do hope the owner reads this review. I want him/her to understand that the virtual hotel model-is not appropriate for the hospitality and service industry. Hotels are about service you must have adequate staff on site to provide the service that consumers are paying for. I’ve traveled a lot for work and stayed at various 1- 2star Hotels and this is the worst place I’ve ever stayed in. I thought I was saving a few bucks by staying there but It was not worth it.

Worse place ive ever stayed in!!! No hot water, the tub wouldn't drain and the toilet seat was broken, no breakfast and no people around to help with anything! I will never stay here again! I have picture and video and it will not let me add it where it says add photos of your stay

Hreat bed but sheet was dirty. Toilet was broke and shut off. TV remote didnt work. Haeat AC unit broke up and dirty

Very dirty but not bad for the price

Filthy , Nasty , Disgusting , and So So Terrible! Rude Staff . No Customer Service. No One Was Ever At The Front Desk. No Cleanliness At All. The Most Filthiest Hotel I Have EVER Experienced! The HEAVY Smoke Smell, The Dead Bugs On The Floors & The Walls! There Were Fingernails, Toenails, Hair, and Other Things On The Bed, The Floors, The Darn Bathroom Was So Filthy! The Tub, Toilet, And Vanity Was So Filthy. I Couldn't Sleep In This Hole. The Screen Was Missing From The Window. The Air Conditioner Was Filthy As Well As 1/2 Way Broken! So Much Noise From It And The Neighbors Together Was Crazy! No Clean Blankets! I KNOW They Did Not Change The Sheets! Poop Was Present On The Toilet! The Staff On The Computer Were So Bad & Rude! Negative 1,000 / 10 Would NOT RECOMMEND!

While everything looked nice, underneath, everything was dirty! Crumbs everywhere on the bed. Found a bed bug crawling on me when I woke up.