Best Western Plus Executive Residency Carlsbad Hotel

This hotel is fairly new. Cons The pool is unusable because it is flooded. Breakfast was not refilled on time. Staff are just concerned about getting their own food/beverage. Kitchen staff are just there to wait for us to be gone. One staff member was sitting in the breakfast area with feet up. This is a shared space with residents of construction workers. You see some with a spread plan in the breakfast table. Poor customer service. Won't even greet you. They only asked how our stay when we checked out because the police were on the counter. Yes police cars and police were in the counter when we left. I am not sure about what issue. The water pressure in the bathroom is ridiculous. Can't even flush #2 at one flushing. The shower and sink are slow, very slow. Not hotel standard. Location entrance is hard to find. You will be navigated thru a residential neighborhood. Pros. Close to business stablishment particularly to wallmart if you need to buy some supplies. Amenities are new. Coffee machine is a great upgrade.

Staff was kind. Room was not the cleanest but

Very Noisy When It Is Windy Carlsbad is a town of standard hotels, mainly for the oil and gas workers but also for people wishing to visit Carlsbad Caverns and Guadalupe Mountains National Parks. This Best Western is a new-ish hotel built in between workyards on either side, the highwy in front, and a trailer park behind it. If you use a GPS device to get you to the hotel, you will be instructed to drive a bumpy, dirt and gravel road to get to the hotel. Instead, you can drive on to a different street and through the trailer park to get to a paved driveway of sorts that takes you to the hotel. Wonder when they will actually pave what is supposed to be the main street to the hotel. For the most part, the room was comfortable, clean and just your standard hotel room. The staff was friendly. I never ate any of the breakfast offered at 6:30 a.m. The only major problem I found was during windy days (which was basically every day and night), there was something in the building that was apparently not tied down or otherwise loose, because when the wind blew, it sounded like a muffled jackhammer right beneath and to the side of my room. Not even my ear plugs could remove that constant noise. Maybe the oil and gas workers don't mind because they are probably dead tired after a long day out in the field, but families and other travelers would probably get bugged by that annoying noise. Please get it fixed!