تقييمات الضيوف Legoland Hotel at Legoland California Resort
8.8/10
جيد جداً
44 تقييم
لضمان مصداقية التقييمات المعروضة، نحن لا نحسب ببساطة المتوسط. بدلا من ذلك، نستخدم حسابات علمية تأخذ بعين الاعتبار مصداقية التقييمات وحداثة تجربة الضيف لتحديد التقييم النهائي.
The worst hotel I've been to in years. The curtains were too small and didn't close the window, so we were in a glass case. The safe didn't work. There's a text message contact system instead of use whatdapp.. so if you don't have an active phone plan, you can't contact anyone. The TV didn't have the check-in activated even though I checked 24 hours in advance. We did the reservation for five, and there were beds ready for four. The welcome amenities were for four, not five. We have three children. We did a treasure hunt game to open the safe case, and there were prizes only for two. They have no attention to detail. The standards are truly very low. Terrible experience. I've stayed in Airbnbs that are much better than this attempted hotel.
ترجمة
Joel A
تم التسجيل الوصول أبريل 2025
العائلات
10.0/10
متميز
تم النشر في 6 مايو 2025
This place was great at bringing the pirate feel to the room and tying it in with Legos, complete with Treasure in the safe after completing a treasure hunt through out the resort. Although the first night we discovered the thermostat in the room didn't work, the texting system they have in place went smoothly & staff responded in a timely fashion. The elevators are a big hit with disco ball, flashing lights and loud music piped in while it's moving between floors. Good luck resisting ye urge to dance while using it! A little bit on the pricey side but we'll worth it for the kids experience. The staff is mostly friendly, especially Jorge in the lobby. I greeted him in the hallway and he greeted me back. I chatted with him a bit, and during the conversation I asked him where I could get a blanket and a couple of waters, and he was kind enough to help me. That's commitment to the guest. But all in all, It's a GREAT hotel; not too crowded, fun events for the kids (and grown ups). Definitely will visit again.
ترجمة
رد من مكان الإقامة: Hello, Thank you for the 5 star review! We are delighted that you had an AWESOME experience with us at the LEGOLAND Hotel! We are glad that we were able to quickly respond to the broken thermostat and that the disco elevators were a hit with your family! We are also glad to hear about how friendly Jorge was! We will be forwarding your interaction to Jorge's managers so he can get the recognition he deserves! We hope you had a wonderful day! Warm regards, Max Gallagher Guest Excellence Managing Team LEGOLAND® California Resort
مستخدم نزيل
تم التسجيل الوصول أبريل 2025
اخرى
10.0/10
متميز
تم النشر في 21 مايو 2025
We had such a magical time at the Legoland California Hotel! The lobby staff, especially Jorge and Jessica, went above and beyond to make our stay special. The room was beautifully decorated, and the breakfast buffet was a highlight of each morning. The attention to detail and the friendly customer service made this a truly unforgettable experience. Five stars!
ترجمة
مستخدم نزيل
تم التسجيل الوصول أبريل 2025
اخرى
10.0/10
متميز
تم النشر في 17 مايو 2025
The experience at the Legoland California hotel was unique we loved our stay at this hotel, the stay was pleasant we had a good experience here. first of all I would like to recognize 2 employees who made a great time Isidora and Jorge from the Lobby, for their great treatment and kindness.
ترجمة
مستخدم نزيل
تم التسجيل الوصول أبريل 2025
اخرى
10.0/10
متميز
تم النشر في 11 مايو 2025
The customer service is first class, the proximity to the park and the hotel facilities are well thought out. The decor, the atmosphere, the buffet lines are perfect. This place is magical and very well priced. It's not cheap, but the value is spot on and we will definitely be back. Daily room service includes water, juice, new Lego toys... and the usual cleaning service. Jorge from Lobby made our morning by sharing a Space Baby with us, it was great for my daughter, very nice, congratulations for your great Job. The Legoland Hotel is right next to Legoland Park and the Castle Hotel. Guests have access to the Castle Hotel: laundry (free!), outdoor playground, screen cinema. Early access to the park was one of our favorite benefits.
ترجمة
Erick C
تم التسجيل الوصول مارس 2025
العائلات
10.0/10
متميز
تم النشر في 29 أبريل 2025
We loved our stay at the Legoland Hotel. There is so much to do for the kids. Every night there was an outdoor movie, playgrounds, swimming pools, meet the characters, story time, a dance party every night, different restaurants, a dance party in the lift and of course LEGOS! We really enjoyed our Indiana Jones themed room and took advantage of all the activities and amenities the Legoland hotel had to offer. The staff was friendly and helpful a special thanks to Jorge Ignacio from the lobby very nice and friendly person does a good job here explaining us about the activities in the hotel. Everything was clean. A very fun place for kids.
ترجمة
رد من مكان الإقامة: Hello Erick, Thank you for taking the time to leave us some feedback and an AWESOME 5-star review! We are so glad to hear that your stay at the LEGOLAND California Hotel was so wonderful. We love knowing that you found the hotel to have a lot of fun activities for your family and were able to participate in most if not all of them! We are happy the room was comfortable, and the decor was to your liking as well! Thank you for highlighting Jorge's interaction with you and ability to deliver exceptional customer service, it sounds like his actions enhanced your time with us and it is very important for us to deliver meaningful memories to all our guests! We hope everyone had a wonderful time and we are excited to see you again soon! Warm Regards, Monica V Guest Excellence Management Team LEGOLAND California Resort
Ken P
تم التسجيل الوصول مارس 2025
العائلات
10.0/10
متميز
تم النشر في 26 أبريل 2025
We had a wonderful stay. Guest services was incredibly nice. The valet and Bellman name Eli was very kind and helpful. He gave us suggestions on places to eat and helped our children with the treasure hunt. We can’t wait to come back next year.
ترجمة
رد من مكان الإقامة: Hi Ken, Thank you so much for the 5-star review! We are so glad to hear you had a wonderful stay with us that was elevated by your experience with Eli. We will be sure to share your comments with their team, so they may be properly recognized for their dedication to our guests. We hope you enjoyed the treasure hunt and many other amenities we had to offer. Have an AWESOME day! Warm regards, Lauren McClellan Guest Excellence Managing Team LEGOLAND® California Resort
Cmwirth1
تم التسجيل الوصول مارس 2025
العائلات
2.0/10
تم النشر في 8 أبريل 2025
Legoland California is not Legoland Florida. California staff is exceptionally rude and the hotel itself is not remotely on par with Florida. Food is really limited, and there are amenities that are closed with not consistency (such as pool side cantina).
ترجمة
Tabata J
تم التسجيل الوصول مارس 2025
العائلات
10.0/10
متميز
تم النشر في 14 أبريل 2025
Interactive lobby, dance party elevators, theme rooms, nice heated pool, breakfast buffet included, friendly staff, lego character appearances, evening entertainment, safe in room with a daily lego surprise. Jorge from the lobby, the hero of the hotel, took us to check in in the morning for breakfast, he gave us one of his miniatures and he keeps the playground very clean for the kids to keep on playing. No cons, cleanliness is actually pretty good compared to most kid friendly places-- kids make everything messy. tip: order food delivery or go out to dinner. I ordered Starbucks in the morning, Cava for lunch & we had a great dinner at King's Fish House one night.
ترجمة
رد من مكان الإقامة: Hello tabataj2025, Thank you for taking the time to share your 5-Star Review of the LEGOLAND California Hotel with us!!! We are delighted to hear that you loved your stay with us, and that Jorge provided excellent service! We are also happy to hear that you were pleased with the cleanliness as well. We hope to see you again soon! Warm regards, Celeste Lepper Guest Excellence Managing Team LEGOLAND® California Resort
Heidi M
تم التسجيل الوصول مارس 2025
العائلات
8.0/10
جيد جداً
تم النشر في 9 أبريل 2025
Legoland has such awesome attention to detail/theming. It really adds to the experience. We really enjoyed our stay. It’s hard to be in a bad mood getting out of that fun elevator! Go take pics by theme park sign after breakfast, before people start lining up.
ترجمة
رد من مكان الإقامة: Hello Heidi, Thank you for the 4-star review! We are so glad you enjoyed all the hotels had to offer with our theming and our fun elevators! We are so glad it made a great impact on your morning. We additionally are glad that you got to take some amazing family photos after your breakfast at our hotel! We hope these pictures create some AWESOME memories! We are glad that you enjoyed your stay and hope you can come back again soon for another AWESOME visit! Warm regards, Max Gallagher Guest Excellence Managing Team LEGOLAND® California Resort
Helen K
تم التسجيل الوصول مارس 2025
الأزواج
10.0/10
متميز
تم النشر في 4 أبريل 2025
It is the first time I stay here, like every hotel has its pros and cons, and LEGOLAND HOTEL has more pros than cons. In the morning I met with one of the employees of this hotel Jorge from the lobby area, from my point of view a very committed employee, he told me about the activities of both hotels that I could use the laundry of the castle hotel, activities within the hotels and the schedules I loved the information so precise and clear, a gentleman. so on this side the staff is very attentive. The rooms are not very big but they are worth it, they are very clean, it has a safe for your valuables like a mini fridge, it's great, the decor is beautiful, everything inside the room is very clean. I really loved the rooms, I think the negative here would be the view, you only see a parking lot but other than that they are great.
ترجمة
رد من مكان الإقامة: Hello, Thank you for the 5 star review! We are delighted to hear about your positive interaction with Jorge! We will be forwarding your comment to their managers so they can get the recognition they deserve! We additionally are glad that you enjoyed the rooms decor and cleanliness. Our rooms are made for kids so they can get all involved in the LEGO fun! We additionally are glad the amenities helped make your visit more comfortable as well. We are glad you enjoyed all the amenities and fun available at the hotel and hope you can come back soon for another AWESOME stay! Warm regards, Max Gallagher Guest Excellence Managing Team LEGOLAND® California Resort