The Westin Carlsbad Resort & Spa

玩樂高樂園就選擇住在附近了，酒店比較新，早餐要去隔壁的喜來登吃。住這裏最大的優勢是可以從專屬的後門提前入園玩。

房間環境設施都很棒，如果帶孩子來樂高樂園玩累了選擇宿住這裡是一個不錯的選擇

I stayed at The Westin Carlsbad Resort & Spa from June 22 to 27. During my stay, I discovered bed bugs in my room and immediately reported the issue to the front desk. The staff assured me they would follow up with an investigation and get back to me, but unfortunately, I never received any correspondence via email or phone. After waiting several days, I reached out directly to the Assistant General Manager for follow-up (with help from a friend who had experienced the same in a different room). While she admitted to my friend's confirmed incident, she insisted that their investigation did not list my room as one of the affected ones. Despite my attempts to explain and share my experience, she stood firm on the findings, essentially disregarding my report and providing no support or resolution. Frankly, it felt unprofessional and dismissive to have this kind of back-and-forth with hotel management after going through such an unpleasant experience, especially at one of the most expensive resorts in the area. Having to contend both with the bed bug issue and the lack of operational transparency left me frustrated and uncomfortable. I am writing this review so others are aware and can approach their stay, especially concerning room cleanliness and staff accountability with caution.

Nice stay, checking in was fast and efficient. Some glitches like the elevator out of service for a few hours and the mini fridge accumulated a lot of ice inside, but livable. Nice pool, great fireplaces, and plenty of parking directly across the street (look for the yellow gate arm that says "gate opens automatically." The parking lot is shared with the other hotels so that's a bit confusing without a sign, but I asked the front desk during check in while parked right outside.

I have stayed at multiple Westin locations before; however, this was my first time at the Carlsbad location. On the first night of check-in, Sunday, June 22nd, everything went well, I got in late, so I went to have a drink then to bed. The next morning, I noticed a couple of bumps on my right fingers and hand. I didn't think anything of it and just thought it might be just some mosquito bites. So, after work I came back to the room, changed and lounged around the pool area. Went to bed and woke up to multiple bumps on the back of my neck, shoulder and left leg. I decided to google about the bumps on my body, and it suggests that they are from bed bugs. The rest of the week I keep finding more and more bite marks on my body. I decided to go out and buy anti-itch cream to help with the irritations. When I checked out on Friday, June 27th, the clerk asked me how my stay was. I told her that everything was great except that I was getting bitten by bedbugs during my stay. She felt so sorry that it happened and asked if I would like to make an incident report. So, I agreed, and she took down all of my information including my personal phone number. She also took pictures of the various bite marks on my body. She assured me that the incident report would be given to a third party to investigate the situation, and they would be following up with me as soon as possible. Weeks went by and I have not heard anything back from them. I decided to call the resort on Monday, July 7th and ask if they have any updates about my incident. The clerk that answered the phone could not give me an answer but told me that she would relay the message to the director, Colton. She took down my personal phone number and said that he would call me back shortly. A few hours went by, and I still have not heard from him. I called back and a different clerk told me the same thing, and I still have not heard anything back.

Incredible views, weather and food at 20Twenty restaurant! Staff very accommodating and pleasant.... Front Desk and Valet were excellent and welcoming! We have found our new Summer Beach destination and it's the Westin Resort at Carlsbad! Truly a wonderful location and experience!