Omni la Costa Resort & Spa Carlsbad

環境一流、廚房客廳方便非常適合朋友、家人聚會。網球場、匹克球場特別標準開心。高爾夫球場更是讓人賞心悦目。

I’ve stayed at Omni La Costa Resort & Spa four times over the last six years, and until now, each visit was excellent—that’s why we returned. Unfortunately, our most recent 4-day stay will be our last. Customer service is virtually non-existent. Upon check-in, we weren’t given the welcome bags for kids and were told they’d be sent to our room—never received them. Housekeeping left our hotel room door open, and later, a maintenance worker knocked once, then entered our room while my family was inside, claiming he needed to remove a water bottle from behind the TV (which is mounted on the wall). The beds were so uncomfortable we ended our trip early and checked out Wednesday night instead of Thursday morning just to get a decent night’s sleep. We were also supposed to receive a $100 credit, but it never appeared on our invoice. Other disappointments: No pool towels at the pool near our rooms—we had to walk to the main pool to get them and inform staff that our pool had none. Housekeeping and service issues went unaddressed. The resort is marketed as high-end, but it no longer feels that way. To be fair, the property grounds are nicely maintained and landscaped. But overall, Omni La Costa has clearly fallen off and is no longer the luxury experience it once was. With so many true high-end hotels nearby, we won’t be returning.

The property is beautiful but the rooms were not great - smelled and the housekeeping was not good at all. Restaurant (Bob's steakhouse) brought out dinners cold and didn't clean tables well.

Rooms are outdated and amenities are not as nice as expected. Food, stay, amenities are over priced. Floors and walls are so thin that they rumble when walking.

Horrible hotel. Wouldn't recommend anyone staying here. Never stayed at an Omni hotel. First time spending 2 nights here..and just HORRIBLE service. Kids can't play or speak loud in room even before 10 pm! Not kids friendly at all..other than a splash pad with 2 good slides...if you can just come for resortpass and do pool. Other than that won't be coming here and spending single penny with Omni. Overall bad experience. Hotel is at most a 3 star hotel- been to many resorts..wouldn't recommend this to anyone to waste there money on.

My husband and I stayed at La Costa for a business event in early August. The resort gardens are beautiful! We were impressed with the quality of the food, especially considering we were with a group and most meals were buffets. We attended a cooking demonstration, which we enjoyed immensely. We were impressed that the resort's head chef was in attendance and explained what was being prepared as two assistant chefs made the recipes. The food was wonderful! While our room has in an older section of the resort it was very clean and well furnished. We had two issues during our stay and both were addressed immediately and professionally. The first incident was a mediocre massage. The staff at the spa were apologetic and adjusted our bill. No argument or discussion; simply please let us make this right! The second issue was an early morning delivery truck that didn't use the service road and was outside our room at 5 AM backing his truck. My husband told Alexandra, the concierge we dealt with both prior to and during our stay and that evening a bottle of wine and some chocolate covered strawberries were in our room. We can't say enough about the service that Alexandra gave us. She helped us by making some reservations and giving us ideas of things to do in the area. She was extremely pleasant and professional. We live on the east coast so I don't know when we will get to California again but if we do visiting La Costa is high on our list.