مراجعاتArrow on Swanston

Great place spacious for the price

Upon arrival to the hotel, we were upgraded from studio room to 1 bedroom. That 1 bedroom was in a very bad side of the hotel, dark room, view towards parking. We had to go back and ask the receptionist to give us our room as shown on the advertisement. Venue looks nothing like the pictures. Would not recommend.

Good service and clean. It is very well situated! Close to everything🙂

價格比較實惠，可以做飯，就是房間比較窄

All good

Very disappointed, booked what looked like a nice room on the app but when we arrived it was nothing like the photos.

Was a great location. Tram stop right out front. Didn't use the facilities (pool, sauna, gym) but checked them out. All look good. Unfortunately the pool is outside and not heated. Room was a little smaller than expected from pictures but was perfect for what we needed.

性價比較高，需提前預訂

Nice hotel, nice staff and nice view

Very easy and simple check in process, room as expected , good amenities, spacious, fairly small bathroom. Great value for money

DO NOT STAY IN THIS HOTEL! the first time i experienced bed bugs was in a £2.50/n hostel in indonesia. the second time… in this £90/n “3 star” hotel! and this time was so much worse because there were so many of them and massive!! they got on to my bags and belongings and i ended up spending 2 days washing all my clothes and treating all my belongings instead of sightseeing in the city.  i made a formal complaint to the receptionist the next day and they encouraged me to report it to the melbourn city health authority because apparently mine wasnt the first case.  the city health authority did a spot check on them the day i checked out and since then, the hotel had refused to release my $100 room bond and ignored my emails.  they are truly ridiculous, the physical irritation and mental stress they put me through. holiday ruined.  SO DO NOT STAY THERE AND BE THE NEXT VICTIM!

When we arrived to check in, we couldn't get into our allocated room because the key card wasn't working and so we were upgraded to a bigger room which was good. When we arrived inside, the rooms were clean and all made up well. So that was good. My criticisms are that they were very stingy with the toiletries, shower wash, shampoo etc and also damage that was visible in the apartment had been patched up with duc tape, for eg the edge of a kitchen bench or just left, like swollen timber trim in the bathroom or damage to walls , carpet etc. In all , it was quite cheap and well located near the CBD and we only stayed a night and so it served its purpose. However I feel if the damage was repaired properly, and there were proper toiletries, it would have been a much better experience .

印度人開的酒店，保潔有中國人，服務很好，房間也很大

前台穿黑衫的服務員較好及友善，房間算大，而且在市中心，去那裡出行也方便，可惜洗衣服要付費及洗衣房不整潔，須改善