GHL Arsenal Hotel

入住的第一個房間，半夜空調漏水，還好行李箱放得遠，不然全部都要打濕了。房間比較小，早飯還過得去。反應了漏水情況之後響應很快馬上就幫我換了房間。

Louis Alfonso was excellent. He was helpful and made great recommendations for places to eat.

La perfection existe, l'accueil, le service, l'emplacement proche de la vieille ville et du quartier Getsemani. Le roof top avec la piscine à débordement sur le toit est à coupler le souffle. Toute la famille a adoré notre séjour.

El hotel tiene una localización inmejorable. En el barrio Getsemaní, y a 5 minutos De la Torre del Reloj andando. Un servicio impecable, siempre atentos y dispuestos a ayudar al huésped. Gran trato en especial recibido por Alfonso, el cual me recomendó varios sitios por la ciudad para visitar y comer. 100% recomendable.

Heel vriendelijk personeel. Gaaf zwembad op het dak met bar. Kamers top en ontbijt was prima. Genoeg keuze. Het hotel ligt vlakbij het oude centrum en je stapt zo de gezellige straten van Getsemani in. Erg genoten op deze locatie.

The good about the hotel: Great helpful staff. Room service is also great. Now the bad: My problem was with the concierge who booked a tour for us. Knowing that I did not speak Spanish, booked us with a Spanish tour who spoke no english. I requested a good boat for the tour, well the boat was overloaded and during rough sea, you or someone may land on you. My friend who was staying at a different hotel also booked and concierge made it like a couple tour and at the island, provided us a single sun bed. After complaining, the issue got resolved. The tour was to multiple islands, but we just went to one. From a 5 star hotel, I expected their concierge to book us a better tour. The cost was $100 each and the next day I had to book another and used Viator. Viator tour was $70 and took us to 4 islands. Also the boat was much better as we had our own seats. The hotel arranged tour messed us up not only the cost but also lost a day that we did not fully enjoy.