Hotel Dorado Plaza Punta Arena

Hotel con condiciones ocultas No tienen todas las condiciones en la página para reservar y después te aparecen condiciones que no se encontraban desde inició

Where to start? I booked throught ******* 2 months before my vacation, the full amount. After realizing that this is on an island and would be inconvenient i contacted ******* multiple time to reimburse and book another one(2months in advance is more than enough for ******* to make there money back). They disagreed and told me to contact the dorado people. I took a week of back and forth for them to switch me to the dorado in boca grande for a surplus. I arrived in the boca grande hotel and it was dirty, discussing no attention to detail and very smelly. When in the lobby i couldnt suspect anything wrong but once i entered my room it was sire i wouldnt be able to stay there for a week. I proceed to book another hotel in the old fortified city which is way better and CHEAPER. When i wanted to check out they ask me if i want to change room! Big joke i dont beleive there is descent room in that place. Do yourself and family a solid one and do not book with that whole chain. And ******* need to do way better on client satisfaction! I need a reimbursement or voucher! Anyway very disappointing experience

Great Location, Great service, great beaches and very affordable!!

Not recommended. Stay on the mainland instead. My regret is staying on an island for a whole week. I should stayed on the mainland and gone to the island just for a day trip. The hotel service was terrible...not from everyone but the majority of the staff was less than accommodating. The room faced a rooster farm, they made noise from 2am throughout the day. One night the chef left early and we were unable to eat for dinner because there was no food prepared. Going to the island no one told us that we had to carry our luggage ourselves onto the boat which got wet both ways. The staff covering the bar were lacking in customer service and most of the time, not present. It was nice having a beach but it was sooooo dirty with garbage. The only good thing about this hotel was that the food was actually pretty decent. Only 2 days they had buffet but there wasn't enough ppl for buffet style so you had to make sure you reserved what you wanted to eat for lunch or else you couldn't eat. It was not ideal. The rooms had mold, no shower curtain, no hot water in the w/c and the TV never worked. Overall, I wouldn't stay there again. It was advertised as an all-inclusive...but it wasn't really that. Stay on the mainland....dont stay on an island for an extend amount of time. The boats only run until 4 or 430pm so you're stuck until the next day and everything on the island closes early on the island. There was only one lovely store that was open until 7pm to buy essentials like booze since the hotel was lacking on that part after 6pm.

limited meals and some not fresh other saved to serve the next day

Destaco la atención de los empleados del hotel, pero la relación calidad y precio no. Las instalaciones del hotel están en condiciones muy regulares. Además de eso la publicidad es engañosa ya que muestra una playa de aguas cristalinas lo cual no es así, en los alrededores del hotel y en la playa que queda al frente del hotel demasiada basura, botellas plásticas, chanclas, entre otras cosas nada agradables, con mi amiga caminamos todo el rededor de punta arena y notamos que hay hoteles que han puesto como una especie de filtro con muros de contención que impiden que llegue tanta basura a las playas que quedan frente a dichos hoteles y la diferencia es abismal. En conclusión, me sentí engañada con la publicidad que ofrece el hotel.