The Hotel Andrea

I just stayed overnight close to airport so good if you need to catch a flight

Service is horrible. Especially the manager in the Chinese restaurant- RUDE and uneducated without manners. Hotel has no class cheap management. Imagine booking their junior suite- and since we’re the only ones on the floor- no lights on the hallway. You come home tired at 11pm without water in the bathroom, oh very minimal water in the faucet to brush your teeth with too much struggle. And if you want to unwind atleast in their lobby even just for a glass of water to sit and relax for 5 min. they will shut off the lights even if you cant find your way to the elevator at 10pm cause the owner says so. CHEAP! Very dormitory feels.

Checked in for an overnight stay at Hotel Andrea. The room given to me was at the mezzanine floor and the room size was too small even for a single person. Small room and the only window is facing a wall. Poor service by the hotel staff. Requested that my bill be transferred to our other room since I was checking out a day earlier than my colleague and was surprised to know that it can’t be done since they need to check out the room that I’m using. What? This is the first time that I have experience it. Also, breakfast serving size is a bit small. Good thing that there’s a Coffee Bean outlet where you can get a much delicious coffee. Only saving grace for this hotel is the food in the restaurant when you take your lunch or dinner. Otherwise, there’s a much better hotel for you to stay while in Cauayan, Isabela.

Stayed here for 2 nights and i must say that there are a couple of hotels in Cauayan that are better than The Hotel Andrea. We were given a Superior Queen room located at their Mezzanine. It was clean but had a foul smell coming from the bathroom - must be the drainage. No room slippers, no refrigerator, and toiletries such as tissue, toothbrush and soap are only good for 1. I did ask for additional towel, but it comes with a price. In terms of staff, they need training - especially the front desk. Security guard and housekeeping are polite and courteous. However, people at front desk/reception are the complete opposite. Requested for housekeeping in the morning and room was still untidy when I got back in the afternoon. Called reception via in-room phone at night and they did not answer my call. To smile was not also in their dictionary, rather it was to sit throughout their shift. Breakfast only has two options but was tasty nonetheless. Overall, the hotel has potential but lacks proper training and warmth.

One of the WORST accommodation. Accidentally left my 2 gold rings in the room while we requested for “make up room” service. When we got back, 1 of my rings is missing. Reported to front desk and got no resolution at all. No update till this date

Poor Service! Staffs are not well trained from receptionist to restaurant! Food taste is poor! Complimentary breakfast has two choices, Daing na bangus and longanisa only. Nakakaumay. They should offer atleast other choices! Room is not spacious