مستخدم نزيل
13 يوليو 2025
We’ve stayed at Ca'Pasquali Village four times — but this was, unfortunately, the first time we left disappointed. Even when you book well in advance (7 months in our case), pay full price with no discounts, request specific tent pitches and get written confirmation, you might still end up on the worst spot in the entire campsite. I understand that requested locations aren’t guaranteed, and I accept that. But placing guests next to a noisy electrical transformer — where it’s nearly impossible to sleep — feels like a mockery and a lack of respect for the customer. We made our reservation and paid the deposit back in December, asking for two adjacent pitches in the back of the campsite — the same ones we had in previous years. This request was confirmed in our December communication. I understand this is not a guarantee, but we had always received the requested spots in the past. So you can imagine our surprise when we arrived and found out that not only were our pitches not next to each other, but the promised location wasn’t honored either. We ended up in alley 33, right next to the pool. The noise from the pool was tolerable, but what really bothered us was the wall with the transformer. During the day, we didn’t notice it much, but at night it became loud and pulsed periodically. Sleeping next to it was practically impossible. In my opinion, this spot shouldn’t even be available for guests — it should be part of a service area. And in fact, it was used that way: maintenance staff were frequently nearby and sometimes parked their electric service carts partially on our plot. Eventually, we solved the problem by moving the tents to a nearby plot in alley 34 (with reception’s approval) and used the original plot for car parking. A definite downgrade from what we had booked and expected. Later during our stay, I received a satisfaction survey. I explained the entire situation and hoped someone would reach out — maybe with an apology or compensation offer. Nothing happened — not even a simple acknowledgment. Unfortunately, that wasn’t the end. On the fourth night, we heard a strange sound. With help from neighbors and their flashlight, we discovered a cracked tree branch (25 cm thick) directly above our tent. We quickly carried our children out. I’ll never forget the fear in their eyes. A friend informed the night staff, who responded immediately and gave us a bungalow for the night. By morning, the branch had been removed — only sawdust remained. The situation ended well, but it raises serious concerns about safety and tree maintenance. A branch like that doesn’t break overnight. Are regular checks and trimming being done before the season?
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