Sol Cayo Coco Reviews

Poor quality of Hotel all inclusive,there’s to many people smoking in everywhere,they may have (non smoking signs) ,the variety of food is not so good

Great hotel, delicious food in the restaurant, cozy room. I recommend. Nice beach

Everything is great

Just spent 1 week, which was not long enough. Great place to relax and let the sea was away your stress. The staff is outstanding.

Iv visited this hotel server al times over the years (since 2005) this hotel has changed a lot! The location and beach are amazing! However, this hotel is for Cubans not for the tourists! We are the only English here I speak Spanish and have family in Cuba but we can not drink the water and the food they are serving I’m surprised the Cubans are eating it! It is def NOT 4 ⭐️ it never really was but this time I would not give it more than 2⭐️ most of the staff are mostly grumpy and seemed pissed off all the time 🫣 the shower is drips of water, dirty, bugs in the canteen dead flys on the table. Do not drink the water! I def would not recommend or return to this hotel. We are checking out two days early after one night that’s more than enough 🥲 The bell boy has been at the hotel for years he is helpful and friendly 🤩

This hotel is wonderful, the best experience, from the moment you arrive to check-in they are friendly and always want to help you, the room is always clean, and a beautiful view, all the staff is wonderful, Rogelio the head entertainer is a charming person, always cheerful and friendly, the best, I can't wait to return again.

We had a wonderful 2 week vacation at Sol Cayo Coco! The room was updated, with comfy beds, and very clean. The maid service was outstanding, with clean sheets and towels, often. We were in room 2310. The next time we go, we will ask for a room further away from the pool, as we did find it somewhat noisy. The customer relations staff decorated our room with flowers and a bottle of red wine for our 50th Anniversary. Thank you so very much. We just love Cuba! The staff were friendly and very accomodating! Blanca and Alberto in the lobby bar were wonderful! Baby gives wonderful massages! Make sure you get your massage while you're there! The food was good, with wonderful soup every lunch and supper! The omeletes were always great! Food was hot and plentiful. We did not have hydro for about an hour on one day, and we did not have water in the room for a shower for about 2 hours. Both issues were quickly resolved. There was always wine, rum and coffee. The beaches were great, as well as the pools! There were plenty of chairs, and enough shade. We will be back!

just got back..had a great time..the room was good..lil tip if the slider is a lil hard nothing a lil sun tan oil did the trick..Melissa...you and Henry are the best thank you.all the bar staff are great..and take it from us..we know lol...we did not loose any weight...food is plentiful....every body that works there...cheers to you all....see you next year!!!oh one tip i will leave you with is to put a bank back in the lobby...big proplems when you are running short on cash...no money no tips no trips to the store...we will be back...thank you all again....mark and wendy xoxoxox

Friendly Staff, good food, lovely beach, great drinks, enjoyable music! We had a wonderful time with family and hope to be be back next year.

The staff is very friendly, nice and helpful. Theirs so many different things you can do like snorkelling, horse back riding, different excursions that you can do it’s a very good experience I would recommend. Theirs never something not to do. It is very beautiful here and I will definitely keep coming back.

We went for a relaxing vacation and we got this 100%. The beaches are beautiful with water sports to play, sailing to try and of course the beautiful blue ocean to swim or snorkel in.

older resort, close to all amenities needed, lovely beach, very clean, plenty of food, well presented, very good. staff lovely and most friendly and helpful , never make you feel uncomfortable. only negative is the very loud music played for the activities between 4 p.m. and 6 p.m. . not a healthy volume...

Small resort but has everything you need for sure. The staff are for sure the best I have ever experienced. Their warm welcome and attention to detail is above and beyond for sure. The spa is very nice and food is okay. Close to airport which is nice after the flight.

First of all the staff here are the best and most wonderful people you will ever meet. They will do anything in their power for you. The beaches are stunning and the pool is immaculate. The resort is very clean. The tropical drinks are excellent. Now for the rest. We were three couples, one had to change their room because the plugs and the safe did not work, also the toilet wouldn’t flush. Everything worked in their new room except they had to add water to the toilet to make it flush. In our room everything worked, although the safe had its finicky days when it took a long time to open. The glass sliding door was so hard to open that I couldn’t manage to ever open it. When we turned on our air conditioner the first night it leaked so much water throughout the night from the ceiling that my husbands clothes were soaking wet and the floor was soaked. He had to wring them out in the sink and hang them on the balcony to dry. There are no drawers for your clothes, only two shelves in the hallway to the bathroom. After that we kept them in our suitcases. We always had water to drink and honestly the beds were very comfortable. We have been to Cuba 15 times and the food here for the most part was limited and just not good. Undercooked chicken was served to me three times so I gave up on that. You basically ate because you have to eat but it just was not up to par at all. Now I will tell you why the five stars. We went to a welcome cocktail party for Canadians. After the entertainment they handed the microphone to a lady tourist who literally pleaded with us to not write anything bad about this hotel on trip advisor or facebook or any other media outlet. They have come here 25 times and asked everyone to give the hotel 5 stars to keep it open. I feel this is unfair to future tourists who are robbed of making an informed decision on which resort to book. This resort could be a gem if the Melia chain would fix it up. The gym was closed for the entire 2 weeks we were there, the jacuzzi wasn’t working etc. etc. Well there is the truth about this hotel now you know.