Fili Hotel NUSTAR Cebu

I've been in Cebu many times and as a tourist, business traveller as well as a travel enthusiast, here's my honest ranking. 5 Stars Hotel Top Ranks: 1) Sheraton Cebu Mactan Resort 2) Radisson Blu Hotel, Cebu 3) Fili Hotel NUSTAR Cebu Amenities: While the infinity pool boasts a scenic view of the sea, it is rather small as compared to the pools with a view at Sheraton Resort Cebu. There is a bigger pool, but it isn't fantastic enough to wow you. In terms of the breakfast buffet spread, it wins in quantity but not quality. Sheraton and Radisson both have lesser quantity in terms of the food items served in the buffet breakfast, but they guarantee quality. Sheraton provides fully customizable drinks (eg. Orange espresso) and Radisson has an excellent bakery with an assortment of tea choices. FILI, as a new premium hotel, pales in comparison as the flavours served are sub-par. Coffee served is also rather typical, iced (super sweet) latte. Service: This part annoyed my team and I. I understand the need for tight security, but perhaps we should have been told beforehand that if we ordered a grabfood order or something, we need to notify the security? No instructions were given on how we are to notify the security. Do we call them from our room in which the number is not provided? Or do we make the delivery rider wait while we try to approach the security, which wastes a whole ten minutes? On top of that, customer service wasn't bad. They just weren't trained enough for foreign tourists. They could barely understand what I was trying to say when I mentioned "there's a spill on the floor and perhaps it's best to get someone to clean it so we don't spread the mess". This wasn't understood until I had to personally get them to see the issue for them to understand. As compared to Sheraton/Radisson, the service rendered by the concierge was also subpar. Radisson prides itself in its excellence in customer service, whereby the steward would personally help with guiding you and even to the extent of getting the lift for you. At Sheraton, the doorman would always be there to greet you. What we experienced in FILI was very different. They're there to provide exceptional services... occasionally. Somedays, it felt like we were transparent. No greetings or getting the door for you. I mean, this is not to say it is bad but rather, just a comparison to the other big names. The service rendered is worlds apart. Location: We chose this place for proximity to the SM Seaside Mall. But don't be fooled the way we were. It is not walkable and somedays you'd find it hard to get a grabride because it is too far out. Most drivers would have to make a full circle before turning in. It is.. an inconvenient spot. Sheraton may be on Mactan Island but it provides a quiet retreat with food places just 10 minutes away without difficulty in getting a grabride. Radisson Blu literally has a walkway connected to a mall so yeah. Our team agreed that the security guards/porters weren't friendly, and they wouldn't even offer help. Somehow ... they'd greet you when you're all dressed up and decked up with branded items. I could be wearing flip flops at Sheraton/Radisson and they'd still make me feel like a guest. The same cannot be said for FILI Hotel.

The room was spacious and clean the bedroom so comfortable ..I love the bathtub ..highly recommended I’ll be back soon 🏨

Great ocean view. Very clean and bigger rooms compared to 5-star hotels in Manila. Best breakfast buffet we have ever had with international food options.

always looking forward to our stay here. staff is very friendly, so many restaurants to dine to, you can explore your options really well. also the breakfast spread is really good. definitely will be coming back again everytime we will be back in cebu. Thank You!

Very nice usnan abcueikendnxnxnndnsnnand

Nice , good for vacation and good breakfast