Staybridge Suites Cedar Park - Austin N

I stayed at the Cedar Park Staybridge Suites from January 21 to February 2 of 2024 while my home was undergoing renovations. For most of my stay, the service was excellent and the staff was friendly and helpful. However, my experience was unfortunately marred by a disturbing encounter on my final day. Because the completion date of my home remodel was uncertain, I extended my stay one week at a time. I originally stayed in a one-bedroom suite, and each Friday I would renew my reservation, fully understanding that I might need to change rooms depending on availability. On the final Friday, I spoke with a new staff member at the front desk who informed me that I would need to move rooms. I was completely fine with that and simply requested that—whatever room I was moved to—it be my room for the duration of the week so I wouldn’t have to move again. To my shock, the staff member became visibly upset and accused me of speaking to him disrespectfully, despite my calm and polite tone. I tried to clarify my intent and de-escalate the situation, but he continued to raise his voice. At that point, Jimmy Whitley, the general manager emerged from the office behind the front desk and, instead of resolving the issue, joined in the confrontation. Both men raised their voices at me in a way that felt aggressive, unprofessional, and entirely unwarranted. I left the front desk feeling shaken and deeply upset by the encounter. It’s unfortunate that such a negative interaction tainted what had otherwise been a pleasant stay. I hope the hotel management takes this feedback seriously and works to ensure future guests are treated with respect and professionalism, especially during stressful situations like extended stays due to home repairs.

Amazing Absolutely best hotel we have stayed at in a long time, clean rooms, very comfortable bed. Spacious room. Clean, staff was friendly and very helpful. Breakfast was very good. We will definitely be staying here again soon.

Room was clean and bed was very comfortable. Food was “okay” at breakfast. Loved the little social hour they have with free drinks and finger foods Mon-wed.