ترو باي هيلتون سيدار رابيدس ويستديل

We enjoyed our stay in the Tru Hilton! The room was nice and clean, and the bed was very comfy! The bathroom and shower were nice as well, and the breakfast was good! We could have used an extra night just to use the pool and other amenities! 5/5 would recommend!

What a disappointment, I am a Hilton Honors member as are 100 percent of my colleagues. We average 1-2 stays per month at Hilton properties, hence my choice to stay here on a trip to visit family. First, I want to say, do not stay on the side facing Edgewood Ave, it sounds like they use it for a drag ***** all night long. Second, don’t expect to get your room made up daily, we were there for 3 nights, not made up once. Went to front desk to complain and was told to bring my used towels and they would give us fresh ones, rooms are only made up every other day, never happened. Third, when we checked out and complained, we were told to contact the manager, Shawn Turner for an adjustment on bill. I did, via phone and email and he never responded. I also contacts Hilton and nothing from them either. Fourth, they double charged my cc, had to dispute through cc company as Shawn is apparently so busy he couldn’t respond. Fifth, walked through the lobby morning two and needed a gas mask as it reeked of burnt toast. Lastly, this area is sketchy, lots of unsavory folks hanging out nearby.

Its ok but loud. First off the room was not ready after 3pm and they asked if i will take A accessible room i said no thinking there are others out there that booked that room and probably needed it. She ended up giving us someone's else's room and it was a accessible room as well. Got to the room and it was very noisy hoping that it was just because of check in. Nope it went on all night very loud barely got any sleep. Also looked like maybe blood over by the chair and on the curtin that came down. Overall i would not stay here again.