Tru by Hilton Cedar Rapids Westdale

Great stay

What a disappointment, I am a Hilton Honors member as are 100 percent of my colleagues. We average 1-2 stays per month at Hilton properties, hence my choice to stay here on a trip to visit family. First, I want to say, do not stay on the side facing Edgewood Ave, it sounds like they use it for a drag ***** all night long. Second, don’t expect to get your room made up daily, we were there for 3 nights, not made up once. Went to front desk to complain and was told to bring my used towels and they would give us fresh ones, rooms are only made up every other day, never happened. Third, when we checked out and complained, we were told to contact the manager, Shawn Turner for an adjustment on bill. I did, via phone and email and he never responded. I also contacts Hilton and nothing from them either. Fourth, they double charged my cc, had to dispute through cc company as Shawn is apparently so busy he couldn’t respond. Fifth, walked through the lobby morning two and needed a gas mask as it reeked of burnt toast. Lastly, this area is sketchy, lots of unsavory folks hanging out nearby.

No room available even though ******* says it’s available