Empire Platinum Suites

J’ai pris une réservation de 2 chambres pour 4 adultes et 2 enfants sur un site de réservation en ligne très connu qui permet de « booker » ;) Malheureusement à notre arrivée après plusieurs heures de voyages, toutes les chambres sont déjà vendus à d’autres… On nous propose des chambres dans un hôtel voisin bien moins cosy et un pour un prix exhorbitant… Nous voilà avec tous nos bagages devant le fait accompli, et le taxi qui est évidemment parti… Obligé de trouver des rickshaws pour se retourner vers un hôtel convenable à un prix correct dans le bazar… Moralité : ne proposez pas de chambres en ligne si vous avez déjà tout vendu ! Comble de l’ironie, j’avais pourtant reçu un message sur whatsapp pour me dire que tout était prêt quelques heures avant mon arrivée. Pour info, l’arrivée était à 17h00, j’aurais pu comprendre si j’étais arrivé plus tard dans la nuit… Et cerise sur le gâteau, c’est à moi d’effectuer l’annulation de la réservation sur le site en ligne… !

Good but… The Empire Platinum Suites (EPS) are part of a group of three hotels with different standards. There are only a few rooms available in the EPS, one on each level. The setup is designed around the central staircase, split into 2 rooms and an adjacent, rather small bath. The connection between the rooms is a slender hallway. The interior is modern and of really good quality. It contains a full kitchen but all in all appears to be squeezed in the space given. The bed is short (1,8mor~6ft), and the control of the interior lights was a challenge since there is no description available. Also the use of the TV was problematic, since it only works with an TATA box. It was annoying that we had to ask every evening for an extension of the hotel TATA account needed to use the TV. Everything was very clean though. The location is quite central and many places in the city are close by. Due to traffic and the very dirty surroundings you should take a Tuk Tuk instead of walking. The noise from the streets are quite loud, we only slept with ear plugs. In the morning the restaurant was very full (hard to find a seat) and the choices very limited. All in all we still recommend the EPS but it would be good to improve the mentioned issues since the price is not a bargain…

Hotel molto pulito con camere curate e spaziose. Personale professionale e sempre disponibile. Colazione e cena super buona. Sulla strada verso il centro di nuova delhi, a 20 minuti a piedi. Camera calda e dotata di piccola cucina. Super consigliato.

The staff at this hotel were incredibly welcoming and helpful throughout our stay 😃

Great hospitality,

This is the place to stay if you want a real feel for the warmth & charm of Delhi & its people instead of a cold impersonal hotel. The owners & staff make you feel like part of their family and give wonderful support in every need of your visit ex. tours.& transportation. They speak very good English and their breakfast & coffee are excellent and will accommodate any request if possible. We stayed at 3 hotels in Delhi and this one was our favorite for its peaceful and gracious atmosphere.