PARKROYAL Serviced Suites Jakarta

Outstanding service overall! The frontline staff are incredibly professional and helpful. Special shoutout to Agung from the concierge who went above and beyond helping us with a SIM card issue - truly exceptional service. Thank you concierge for the lovely welcome cake - such a thoughtful gesture that made our arrival extra special. Room service and housekeeping were both excellent throughout our stay. Only minor feedback: breakfast staff at M residents lounge during peak hours could be more friendly. Had one concerning incident where a young female staff member with glasses came from behind and shoved her tray onto the coffee counter while I was making coffee. The tray hit my arm and was literally thrown onto the counter - no apology or acknowledgment whatsoever, which was quite shocking. Despite this small issue, highly recommend this property. Agung's outstanding service alone makes it worth staying here again.

Perfect stay, front desk services need to be expedited for faster services.

Fancy staying at the tallest hotel in jkt? This is THE HOTEL! Swimming was at level 71 in a very very clean and aesthetically pleasing pool. check in and check out process was equally smooth too!

The place was very clean and near to the mall. The 2 bedroom suite was amazing and the view! Breakfast was ok. The selection could be more. Staff were great! Will definitely come back again.

Nice business trip and location is in the heart of jakarta

Great stay, hotel is centrally located. Walking distance to Grand Indonesia Mall. Comfy bed and the staffs were very attentive.