Rozendal Guest House

I enjoyed my stay here. The room is comfortable and staff friendly. The place is good for running because the area is great for outdoors so I spent one morning jogging around the streets of Lyttelton. The sign advertising the Guest House on the streets is very good because it led me to the home. I found the home comforting and breakfast is excellent. I was told that I forgot takkies there but they someone put them where I did not know that they were there. I left them on the floor but someone must have removed them there and put them somewhere else hidden. We are busy people, it would be nice if the staff do not hide our stuff because we have no time to be opening places that we did not open when we got there. We focus on things we organized ourselves and I have never left stuff at a hotel before so I felt disorganized and inconvenienced when called to come back to the house when I was far on the highway. Teach your staff to kindly leave our stuff alone (and not hide them) when we are there. Generally, a good experience. Thanks.

I am extremely disappointed with Suzette's overall conduct even more so after a meeting on the 14th of February which she was not invited to and it just highlighted the type of person she is. Her behavior is unprofessional, disrespectful, and lacking integrity. She was blatantly rude and dishonest. A clear example of Suzette’s unacceptable behavior occurred when she stood on entrance to bedroom doors, pointed her finger at me, and I witnessed it firsthand. She did this behind your back as the owner, and immediately denied her actions—only to repeat the behavior in your presence the owner and your other staff member. Despite this blatant misconduct, she was not reprimanded. You justified her actions by stating that she was "angry," but the reality is that she was simply caught in her own dishonesty. An individual who lacks integrity and professionalism does not deserve my time or energy, yet her actions warrant attention, what an excuse for a human being. Such conduct is entirely unacceptable, and as the owner, you would benefit from professional training on effective staff and customer management. Your approach should be rooted in fairness and professionalism, free from personal bias. Furthermore, the absence of video footage only raises more concerns about the credibility of this situation. Your decision to defend her blatant dishonesty reflects poorly on the establishment and calls into question the standards of professionalism and accountability under your leadership. This situation reflects poorly on the establishment and warrants immediate attention.

Super friendly staff. Good breakfast – every day they made something different freshly for me. I can absolutely recommend this place

A great guesthouse when you have family in hospital or if you have an operations scheduled for early morning and you are from the country, out of town. Great service, efficient and very close to the hospital

The staff is very friendly and helpful. The owner even organise sparkling wine for my son and daughter in law room, without me even had to ask. They have a passion for their guests.

We were treated like kings and queens- everything was clean and the staff very helpful and friendly. Breakfast was excellent Thank you 🙏🏼🙏🏼❣️