مستخدم نزيل
23 أبريل 2025
Bar none, this was the best hotel experience we have ever had. We were a bit anxious when the weather forecast for our trip to Lake Como showed a week of rain. Luckily, the eternal sunshine created by the staff of the Villa D'Este made our dampened week thoroughly enjoyable. From the moment we arrived we were made to feel welcome and valued. Every person we interacted with - the concierges, restaurant and bar staff, even the housekeepers - was overwhelmingly pleasant and went out of their way to ensure we had the best possible stay. The concierge staff was incredibly helpful and patient in booking - and re-booking - reservations and excursions as we worked around unpredictable weather. The restaurant and bar staff were also fantastic. We weren't able to enjoy the pool or wonderful outdoor spaces of the property very much, but we are looking forward to a return trip - hopefully with better weather, but assured we would have a wonderful time regardless.
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