Villa d'Este

Abbiamo avuto il piacere di pranzare al ristorante veranda. Volevamo soprattutto ringraziare VINCENZO che ci ha accolto all’ingresso prenotando i un tavolo e dandoci tutti i suggerimenti per meglio sfruttare questa esperienza insieme ai nostri amici che ci hanno fatto visita dal Brasile

This was my 3rd stay at this property over a long time; returning with wife and kids, it would be 3 generations of our family being here. We were upgraded to the presidential suite, which was spacious and well appointed, although I preferred the bathroom in the connecting room 134 which had a standing shower and more standing space. Food is pricey but everything we had was great. My son loved the pizzas out on the terrace for lunch. Breakfast was great and dinner on the veranda was lovely; this is one of the few places that still has music and dancing during dinner and into the night and the piano player is fantastic. One of our dinners was at the Japanese-Italian fusion outlet and we actually liked it. The hotel has great facilities with indoor and outdoor pools (with a bathing suit dryer), a pretty good gym with skylights, and a sauna and steam room. The indoor pool is open till 8 while the outdoor pool closed at 7 in June. We did a boat ride arranged with the hotel along the lake and enjoyed it; we did not think you needed a speed boat as the lake is not all that calm and it was nice having some covering on the boat. The hotel arranged a hike in a nearby village that went up high over the lake and we enjoyed that as well. Service was friendly; one concierge really looked after me well after I got injured during a bicycle ride, and he was good about arranging taxi to the airport which cost half of what the hotel transfer would have cost. I didn't see any hint of snootiness from anyone, and nobody charged me 7 Euros for a bottle of water while I was on property. I've seen reviews and remember past visits where I had some different experiences. The only pain point we had was a bike tour that the hotel arranged which did not go well. The tour went across the border into Switzerland and was not particularly interesting. The guide did not seem to know what time the tour was supposed to end and did not speak English well enough to communicate well with us when we tried to shorten the tour and agree to an ending time. The guide was really poor; he lost all 3 of us somewhere in Switzerland right in the middle of a street in town because we were not fast enough for him and he didn't look to see that we were there. He lost my son once. He eventually found us. I didn't feel sorry because we were not advanced riders and he should have figured that out after an hour instead of berating us and telling us the tour would end an hour later because we were too slow. The tour was offered as a beginner's tour. I fell at the Swiss border and I don't think he was around to notice and didn't offer any first aid when we returned to his garage. I don't know if this was just a bad guide or a bad tour, but the hotel was really decent about it and didn't charge us for the tour. But hotels are supposed to vet these operators, and I suppose they were not happy about it either. A few tips: there is a flea market in town on Wednesday mornings. You can buy nice women's

Io ero stata diverse volte e in diverse stagioni ma stavolta sono stata con amici che ne avevano visitate tante di ville lussuose, ma mai come stavolta sono rimasti esterrefatti di cotanta bellezza. Tutto curato nei minimi dettagli, il giardino antistante i mosaici era talmente curato che sembrava che i fiori e le foglie fossero stati posati a mano uno ad uno. Persino i bagni riescono a stupire in questa villa! Che dire poi del servizio, tutto il personale estremamente gentile, educato e professionale. Il costo dei prodotti vale assolutamente il servizio offerto. Si entra in un'atmosfera surreale in cui nulla è lasciato al caso. Fiore all'occhiello del lago di Como, un vero onore per i comaschi possedere una struttura unica come questa. Da preferire alla villa analoga sita a Moltrasio, anch essa molto rinomata.... Villa d'Este ci rivediamo presto, sento già la mancanza!