Hotel Golf Chateau de Chailly

Service Quality: Guests consistently praise the friendly and attentive staff, who are helpful with inquiries and provide excellent service throughout the stay. The management and reception staff are noted for their professionalism and hospitality.

Hotel and staff were lovely. Beautiful views, nicely appointed rooms and genuinely helpful and friendly staff BUT, all of the amenities described on their website when I booked the hotel in July were not available during our visit. Website said there were two restaurants, a fine dining experience and a more relaxed one. Upon check in, we were told dinner was only available in the fine dining restaurant and only breakfast would be served in the other. The website purported to have an onsite sommelier who provided wine tastings each day except Sunday (mind you, this property is in the heart of Burgundy, France). Unfortunately, our stay, included a Saturday night and when we tried to sign up for the tasting, were told the sommelier was off. Finally, since it was not really a day to soak up rays by the pool, we asked about the bikes, which were also advertised on the website, unfortunately for us, we had 6 adults and the hotel only had 4 bikes. Finally, in the evenings, the bar was not staffed and each time we wanted to order a drink, we had to ask the staff at reception to call someone in to take our order - either you’re open or you’re not. The area and property are unique and beautiful but unless you’re only going to play golf, I would skip this location as it is remote and not quite ready for a full French countryside experience.

Great stay Amazing Chateau steeped in history. Great service and food too. Could do with a little refurbishment of the rooms but still great.