Hotel le Castel

勃朗峯迎面撲來，山景無敵👍

設施齊全，環境優美，員工服務細緻，早餐品種多且可口，價格實惠，住得非常舒心，值得再來。

Tout le Personnel très très agréable hôtel juste magnifique vue grandiose sur le mont blanc venez sans hésiter le personnel est à vos petits soins et rigole avec vous on reviendras c est sur !!!! Et le restaurant a l air top aussi cuisine de qualité !!!!!!!

Nice stay In summary a really nice stay! I can recommend and may come back if we are going again to the region.

Disappointing Stay at Hotel Castel Our experience at Hotel Castel was deeply unsatisfactory. Staff were unhelpful, including a manager who refused to provide a hairdryer, leaving my partner with wet hair before a date. Another staff member eventually borrowed one from another guest—an unacceptable situation. Communication was lacking. We weren’t informed the hotel would lock at night and require a code, causing late-night confusion. The room’s housekeeping was inconsistent; towels weren’t replaced, glasses were left dirty, and water leaked onto the balcony floor daily, creating a hazard. The bathroom privacy was shocking. A window allowed anyone on the opposite balcony to see in, with no curtain or frosted glass to ensure privacy—an unacceptable invasion of privacy for a 4-star hotel. Breakfast was also a major letdown. We weren’t told it was chargeable, and on three out of six days, it wasn’t even available. When it was, options were extremely limited, with scarce gluten-free choices and inadequate amenities like a single coffee cup for all guests. Late check-out was inflexible, and the only storage offered for belongings was an unsecured boot room. Speaking with other guests confirmed a decline in the hotel’s standards compared to previous years. Overall, this was the worst experience we’ve had at a 4-star hotel. We hope management takes steps to address these significant issues.

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