إم جي ٕيلهوتلز آند ريزيدنسيز - ريزيدانس لو كريستال دو جيد

Fantastic 5 nights stay in the 2 bedroom chalet You will find everything you need in it and around it

We always love staying at Le Cristal de Jade when visiting Chamonix; it’s our go-to place! The property is beautifully maintained, and the pool area is a wonderful spot to relax after a day out in the mountains. One area for improvement would be ensuring the apartment is thoroughly cleaned before check-in. During our last stay, we noticed it wasn’t as spotless as we’ve come to expect. A little more attention to detail would make the experience even better.

We were greeted warmly by Arnoud when we arrived and shown to our apartment B03 which was very pretty, cosy and lovely and clean. We really loved the location of the Le Cristal de Jade as it's not in the centre of Chamonix so quieter, the pool area was gorgeous and the gym was great, and we initially loved the apartment.  However, the apartments are clearly NOT soundproofed. We were kept awake every single night that we were in B03 which was 5 awful nights. We raised the issue multiple times with Reception (Arnoud, Joanna, Fanny Sherpa and also the Director) asking if we could please move rooms. They said nothing was available and that they would talk to the people in the apartments above us. If they did talk to them it changed absolutely nothing. On Thursday I lost a day of our holiday as I didn't go out all day as I was utterly exhausted. I'd had about 2 hours sleep during the previous night. People were banging doors and making loads of noise all night long and it was almost impossible to catch up on sleep during the day (when I'd hoped everyone would be out) as it was still really noisy. I was so distressed and so tired by then I ended up in Reception in floods of tears telling them how awful it'd been and that I couldn't even catch up on sleep during the day as it was still so noisy. I had a real meltdown as the whole thing felt unbearable and a real waste of £2000 for the week's accommodation. I was told the manager would deal with it when she came in at 2pm. We were finally moved that evening to the 2nd floor. Grateful as I was to be leaving B03 the 2nd floor apartment was still really noisy but not as bad during the night. We had 2 nights there of a 7 night stay and I got some sleep but it was still broken sleep by people coming and going all night. The manager even acknowledged during a conversation with my husband that the apartments are known to have an issue with noise! If they know that then they should do something about it. The floors are clearly incredibly thin. Also they have tiled floors in all the apartment kitchens and sitting rooms. This means every single time you move a dining chair or the coffee table it scrapes really noisily across the floor and you can hear this from all the other apartments, especially from above. A simple solution would be to put sticky soft furniture pads on the feet of the chairs and tables so that the abrasion between the two surfaces was at least minimised. We were regularly woken up by people arriving at the hotel all night long - and I mean all night long from midnight until 6am. You can hear the constant footfall back and forth from above because of the thin floors. The apartment entrance doors and patio doors are heavy and either slam shut or roll shut very loudly. We both had broken sleep every night (Wednesday night I was woken up over 8 times - I lost count after that) and my husband was waking up too, and he's deaf in one ear so that shows how noisy it was. We were opposite the

We stayed here with two children and were upgraded to a bigger apartment. It was lovely and clean with lots of cutlery and crockery. The pool and spa were very much used especially the kids pool. The hotel’s location cannot be faulted, near to ADM and an easy walk to shops and restaurants. Highly recommended this hotel.

Loved this property! Great location, comfortable accommodations!

Overall a good stay. Staff at Reception are very pleasant but it is a bit slow as there is only one poor employee that seems to be doing the job of many, checking in, answering the phones, minding the bar and serving drinks and also bringing items to your room if needed like cots etc. Reception completely shuts outside of the hours of 8am-8pm you can’t even get into the area, dread to think what would happen if you lost your room key? We had a medical issue with one of our children and needed advice on who to call however it was past 8pm and there wasn’t even an answer on the telephone. I had asked for a cot and iron prior to my arrival, neither of which were there so we had to wait with a very restless 4 month old before we could get him off to bed We were looking onto the road which was very loud during the night. However the room was nice, small things like staining on the walls and curtains could be addressed but otherwise clean and tidy. Bear in mind if you’re planning on using the sofa bed it comes out as two single beds with quite a large gap down the middle so would not be suitable for small children The pool is great and easily accessed.