نوفوتيل تشانديجار تريبون تشوك

I booked a prepaid stay at this hotel, including breakfast, but due to a last-minute transportation cancellation, I had to cancel my reservation. I spoke with 3 different hotel representatives over the phone, and they all assured me that cancellation would not be a problem given the circumstances. However, when I followed up, the hotel refused to refund or modify my prepaid booking. Despite my polite requests and explanations, the hotel was only interested in taking my money without providing any service or accommodation. They kept delaying a decision and ultimately told me that the prepaid booking could not be changed or canceled. This was an extremely frustrating and disappointing experience, especially from what is supposed to be a 5-star establishment. I ended up paying completely out of pocket for a stay that never happened, all because the hotel prioritized keeping my money over addressing my valid situation and requests. I would strongly caution anyone from booking with this hotel, as their customer service is severely lacking, and they do not seem to value their guests or act in good faith. An absolutely pathetic experience overall!

Good service, nice room and lovely hotel.

So far good location. BUT not much choice on food hope can improve the food menu

great location, very hygenic.

Great hotel

ต้องมานั่งเสียค่าโคมไฟการเรียกราคาของทางพนักงานโรงแรมแรงมากเห็นว่าไม่เหมาะสมอย่างรุนแรงโคมไฟเล็กนิดเดียวเรียกค่าเสียหาย 4000 รูปีเกิดแค่หัวสะดุดไปแล้วก็มันร้าวถึงขั้นแตกด้วย เสียความรู้สึกอย่างรุนแรงแนะนำคนที่จะมาพักที่นี่อย่าทำสิ่งใดเสียเลยโคมไฟเล็กๆหนึ่งอันตีมูลค่ามา 4000 กว่าปีพนักงานหน้าฟร้องบริการและหน้าตาแย่มาก