Crowne Plaza Resort Phoenix - Chandler Golf Resort

房間很好！性價比很高

I just returned from a business trip where I stayed and always stay at the Crowne Plaza Resort in Chandler, AZ when in AZ. I wanted to recognize and highlight the outstanding customer service I received from Mr. David Arredondo at the front desk. David went above and beyond to ensure I and my colleague were well taken care of, and his positive attitude was truly remarkable – something that's not always seen in daily travels. Hats off to David for representing the Crown Plaza so well and demonstrating such excellent customer service. It definitely doesn't go unnoticed.

We arrived at the Crowne Plaza Hotel at 3:00 PM friday, but our room wasn’t ready until around 3:20 PM. After settling in, we placed a brand new navy blue polo shirt on top of the bed and went to the pool. When we returned about an hour later, the shirt was missing. We immediately contacted the front desk to report the issue, explaining that someone must have entered the room and taken the shirt. Unfortunately, the front desk staff said they couldn’t assist or even check the call logs until the following day at 9:00 AM. There was no sense of urgency or accountability. It was extremely concerning to have something taken from our room in such a short window of time—especially during a one-night stay. It felt dishonest and unsettling. The following two day, Sunday at 3:53 PM, we received a call from Alana stating that housekeeping had “found” the missing shirt. However, they could not confirm where exactly it was found—only that it turned up among the linens. This explanation made no sense, as our room was clean upon check-in and no linens had been used during that short period. When we went to pick up the shirt, the front desk refused to let us speak with a manager.