The Vine Hotel

Hi been here many times on a Monday club sometimes 8 of us Always had parking refunded Asked this time and was told had to spend £20 Had already spent double that but young lad thought it meant spend £20 In 1 go Our round was 5 people this time so just under He asked the young lady behind the bar who mumbled something about hotel guests I screwed up the ticket and said forget it We spent about 100 on drinks and 70 on tickets and for 3 pound parking we won't be coming in again on primcipal Very unwise move the vine

Went with friends who had Sunday lunch here a year ago and enjoyed it . It was very disappointing . As a vegetarian I was surprised that the menu didn't display veggie or vegan options. Luckily I can read so was able to ascertain what might be suitable options . I ordered the noodle vegetable stir fry . It was black bean sauce .,not specified on the menu ..swimming in oi vegetables were mushroom peppers and onion . Not a smattering of protein , and whilst the menu was non specific ...I had hoped or rather anticipated ....so my mistake here ....it tasted okay greasy but edible ...not filling . My friends all carnivores went for what seemed to be safe meat options . Two had moving mountain burgers . Now as I say I am a veggie and had never heard of these ...turned out they were vegetarian .,.no mention on the menu .....although to be fair the menu has a huge list of possible allergens on the back .....bit back covering rather than helpful IMHO . They ate them but found them a bit dry and towards the end my partner was struggling to finish . At this point she wondered if she was eating a veggie burger.....turns out she was !!! Our friend who had already finished had a bit of a wobble as she has in the past reacted badly to quotn ...luckily these burgers weren't quorn .....but a good 10 minutes panic ensued . Now we accept the food had been eaten ..no arguments here .....they felt a bit duped as they had expected meat , and the burgers were meaty ,,....but we're not as they had expected ot had been led to believe by the menus less than clear description . This however is not what we were unhappy about ...we were unhappy about the staff response to our trying to raise our disappointment . We were offered free drinks ....not an option as we were offered to the theatre and needed to leave . The waiting staff told us people often didn't realize these burgers are veggie , we asked to speak to the manager who reiterated the drinks offer and acknowledged our disappointment , but didn't offer another option as the food had been eaten . No arguments it had ...and tasted like meat ....just wasn't what was expected or advertised . When we finally chased down someone to pay the bill and repeated our disappointment the response was again that the food was eaten . YES IT WAS BUT IT WASN'T WHAT WE THOUGHT WE WERE GETTING. Service and response to issue was therefore not of a good standard , menu description misleading , food quality mediocre . There was a wedding going on . Hope they got a better experience .

Had a great stay, nice place , and nice room. Wasnt delux but all good anyway. One thing tho, shelf above the sink was a bit silly as kept banging our heads on it 😂. No food anymore, dont know why its stopped but overall a good place and good weekend

Good

Nice spot -excellent location, comfy bed and amazing water pressure. Just what I needed to help decompress after a lengthy Trans-Atlantic journey!

I couldn’t find it and ended up in another hotel nearby also called the Vine.