Embassy Suites by Hilton Charleston

This Presidential Suite has it all: 1225’, a bathroom so big there is a separate shower on one side and a wonderfully-long bath tub on the other… plus, an extra half-bath (sink, toilet) in another room… a wet-bar with as much or maybe more counter space than you have at home… separate dining room… living room with a gigantic window that allows you to see the whole city (such fun at night) from your 9th/top floor suite… and a 4-poster king bed in another ridiculously spacious room. In short, you will be spoiled for ever more after your luxurious stay in this one-of-a-kind suite. Housekeepers can be seen on nearly every floor throughout the day, so just ask someone like Marites who was so kind as to keep us happy with whatever we needed. We are eternally grateful to GM Derek for helping us select this room and for his whole staff treating us like Hilton VIPs. Special thanks also to Jerry, who graciously helped us get all our luggage from car to room. It was all such a wondrous trip to remember!

Hotel was acceptable but no better than a Hampton. Mold in bathroom, stains in elevator area carpets need cleaned. Stains on my room carpet too-the outside entrance is terribly dirty and needs a pressure wash, not to mention needing a no smoking policy. Parking is a nightmare with homeless lingering in the area. Front desk staff needs hospitality training-not even a thanks for staying. Breakfast ok for fast food, unless getting an omelet. The only staff member that was polite and hospitable was the breakfast staff lady, who was bussing tables. She should get a raise. Only option for safe parking is paying valet to park your car in the garage. Self park is in same garage, which is 2 blocks from the greyhound bus station. How this is a 4 star is beyond me. On my trip I also stayed at Hilton Garden Inns and was 5 star in comparison. Did not get a guest survey, obviously this property doesn’t care to improve. Yes I am Hilton Honors and stay at other Embassy suites and Hilton hotels. Skip this hotel.

I stayed here for one night. The check in people were decent enough. The parking guys were nice the rooms were standard for the chain. The atrium was big. The neighborhood looked run down. The breakfast was pretty good and filling. The view from the room wasn’t anything at all.

We always stay at this Embassy when we travel since this is the halfway point, though this is the first time in 2 summers. We were disappointed about the parking. This Embassy has a 3rd party valet parking for the spots in front of the hotel and the self parking has moved from behind the hotel to across the street behind the empty mall. Breakfast was served until 9:00, but by 8:30 all the buffet items were out—eggs, potatoes, fruit and bacon—and was not replaced—though there were still 30 mins left…

Do not book this hotel. Booked rooms in April for June stay, prepaid in full, and arrived to find hotel was oversold and they did not have our room. No apology, no offer to help find other options. Had a two-bedroom suite booked and ended up at Marriott across the street in two rooms. When I asked how they could overbook when we prepaid, the desk attendant said, "it happens all the time, but you can get your money back". Very disappointing and very poor customer service.

Parking wasnt easy but the Hotel was fantastic