Residence Inn Charleston Riverview

Highly recommend/awesome staff! Staying at this hotel was a great experience! The property was beautiful and clean. The staff went above and beyond. They were so friendly and accommodating. Ramona and the other young man working the front desk, we’re always quick to greet us each time they saw us. Kimberly, the hotel manager, was outstanding. She is full of energy and has a beautiful smile. She was constantly working to make sure that everyone had what they needed, each morning during breakfast. We also had several requests and each time, she would arrive at our room in minutes. The level of service at this hotel was amazing. We are looking forward to returning soon.

I spent 34 nights at the Charleston Residence Inn Riverview while my husband was a patient at MUSC. The location was terrific. Not only is it only a mile and a half from the hospital, but it has easy access to downtown and to the commercial areas in West Ashley. Like all Residence Inns, the one bedroom suite was essentially like staying in an apartment. It was roomy with ample storage and a full kitchen. While the room could use an update, it was clean and very comfortable. The absolute best part of my extended stay was the amazing staff. I wish I had gotten all of their names. It was a very difficult time for me and they were all truly kind and caring. My mornings started out with a great breakfast where Monique made sure that everything was in perfect order in the breakfast room. Avis at the front desk always had a kind word and did everything she could to ensure that my stay was the best it could be. Assistant manager, Ramona, was there to help me with any thing that I needed. When I checked out to come back home, it really felt like I was leaving my family. In summary, it’s a wonderful hotel, made better by an outstanding staff.

Beyond frustrated with residence inn. We arrived around 10:30pm to the hotel where we booked days in advanced to find out that the room we booked was given to a wedding party and instead was offered 2 rooms to accommodate our family of 5. 3 of which are under the age of 11. Not a single phone call by management to let us know. We had to find out upon arriving late to a hotel with no other options available. Absolutely terrible customer service in that. On top of giving our room away with not a care in the world there was zero urgency to make it right.

Great suite. Very reasonably priced compared to hotels in the middle of Charleston. We love the Residence Inn concept.

Close to the city of Charleston

We really enjoyed our stay at this Residence Inn. The 1-bedroom suite was very roomy, with lots of storage and closet space. Easy access to the city for a very reasonable rate. The Breakfasts, which are included with the stay, were exceptionally good. A number of hot and cold choices. Staff was all very helpful here. My only complaint would be that although the bathroom was clean, it was in need of upgrading.