The Quarters on King

Great Experience on King Street I had a great experience with the Check-in Charleston team and their 2 bedroom unit in Quarters on King. They, particularly Emily, couldn’t have been more prompt, helpful or friendly. The unit itself (202) exceeded my expectations. It has a large open family room/kitchenette space with 10’ or so ceilings throughout and large bedrooms with comfortable beds plus tons of closets and storage space if needed. It was clean and clearly well-cared for. The hardwood floors glistened. Though we didn’t have time to use it, there was a bonus large deck with a grill. The location was perfect. Kind of in the middle of King Street so most everything was accessible. All in all a definite 5 star experience.

We have stayed here a few times and always loved the building and apartments. This time we came down for my birthday. We stayed in a different apartment then normal. We arrived Monday morning. Very nice living quarters. But we woke up the next morning to a horrible sewer smell that was so nauseating. I have never in my life smelled something so horrible. The rest of the day all I could smell was that. Smelled like it was buried into my clothes and skin. I spoke to someone at the front desk about the issue and they moved our room. We went down stairs to speak with her in person to make sure there wasn’t anything on our end to change. We explained in depth about the issue and told her they needed to have a professional come asses the issue. She was very apologetic and said neither managers were in but would give us a call first thing next day. Never got a call from them. I thought I would the rub it off, but Thursday morning when we started packing the same smell came back. It started in the bathroom then started spreading to other areas on the apartment. It was horrible. We had forgotten something and went back up and even the cleaning crew had their shirts over their nose. We called and spoke to the lady at the front desk. To no surprise a manager wasn’t in and of course she said they would call, but we haven’t received a call. Our new favorite place to stay has been ruined by gas/ sewer fumes and the management. If this was handled appropriately by management they could have saved me the time of writing this. But I don’t want anyone else to go through what we experienced. Who ever owns this space needs to reevaluate their management team and give proper training on guest facing issues.

Great place right on King street What an amazing place! HUGE living area and kitchen, big bedrooms, nice bathrooms. Great location on King street, right in the heart of everything. Only negatives were no parking on site (no big deal), and I'd put King beds in the bedrooms instead of queens. Also if someone was staying longer, they might want more amenities in the kitchen (more kitchen supplies). But finding Keurig pods already here - awesome! Would definitely rent again!