Charlestown Terrace Apartments

We arrived to find an extremely different apartment to the one in the promotional images. There were old cobwebs hanging from the ceiling, the walls were absolutely filthy, light fixtures were dangling from their sockets, all but two light bulbs blown on the stairwell, the lock for the sliding door to the garage was not just broken but missing, leaving a hole where the lock should be, holes in the walls, filthy windows... I could go on, but you get it. I rang straight after the viewing the property and told them we were leaving. To someone's credit, they did refund us but despite me telling them everything that was wrong with the place, the listed and presumably sold it again that night. I'm not sure there's much concern with the quality of their service. Avoid at all costs.

Nice covenant.

Absolutely terrible. Read the reviews, don’t stay here. 1. The ******* ad notes balcony, lock up garage, ‘luxury’ apartment. 2. The balcony is unable to be used due to some structural issue! 3. The garage didn’t lock, leaving open entry to anyone from outside 4. The unit wasn’t clean - the towels were dirty, bathrooms mouldy, soap from previous visitors still in the shower! General stains and marks everywhere that looked generally like nothing had been cleaned. 5. Really noisy - lots of other tenants out playing late at night 6. The internet didn’t work. 7. After noticing all this I checked the ******* reviews and noted many other occupants have had the same complaints. Clearly nothing has been done to address them which is disappointing. In short, this property is absolutely not a 4 star or even a 3 star property and it shouldn’t be advertised as such.

DO NOT UTILISE THIS PROPERTY Booked accommodation here for a number of nights to catch up with family Upon arrival around 8pm we found the property had not been cleaned and the previous tenants mess was still present. Beds used, rubbish left everywhere, towels on the floor, used toilet paper on the floor in the bathroom, dirty dishes left in the sink, oven used and dirty, rubbish left on the tables etc. Now I understand that mistakes happen but when I attempted to contact the property I was hung up on 3 seperate times and told "go find somewhere else for the night and come back tomorrow" Zero care was offered by the property manager/owner who also just turned up unannounced while we were there and said "have the cleaners come". We had no idea who this person was as they didn't even bother to introduce themselves or apologies for the major inconvenience they had caused. Had to find accommodation out of the area (we booked this area due to appointments the following day) and due to this last minute rush to find accommodation we had to pay well above what we had budgeted for accommodation. This provider should be removed from all platforms and not allowed to offer their services. I WILL NEVER RECOMMEND THIS LOCATION AND ADVISE ALL PEOPLE TP STAY AWAY.

50 /50 to stay Property is good. However had a number of little issues between cleaning and maintenance.

Bed uncomfortable Bathroom needs work to shower door