Embassy Suites by Hilton Charlotte

I was there two days with my family. Highlight of the stay was interacting with the staff. Especially, the breakfast crew; they were personable, friendly, and attentive. My omelette was perfectly cooked. In the evening, I sat at the bar; although, extremely short staffed, the bartender was pleasant. The location was central to the places that I like to visit. The room needed a little attention. There was food or dark drink residue in the sinks both in the bedroom and the kitchenette area and the coach had a few holes where the material on the inside of the sofa was coming out. Other than that, the room was okay.

Horrible hotel. Loud car engines all night racing down nearby highway and in hotel parking lot. Lots of folk yelling and being loud in parking lot next to rooms. Had to call security to ask them to stop to no avail. Was scheduled to stay 3 nights, left after one.

Ignore old reviews…this place is very good for the price. Sabrina at the front desk is amazing. Breakfast is free and cooked to order. Top notch restaurant and happy hour was great. Quick $9 ride to downtown.

Ms Clem was a very nice sweet lady. She was very helpful and polite. She made me feel at home. She made sure my table was clean. She a good worker. I love talking to her

We recently had a horrible experience staying at this embassy suites. We were here for 5 nights and had multiple issues with our bathroom toilet. When we arrived the toilet would sometimes work and sometimes it wouldn't. Also, the shower valve was jammed and would not work as well. When the toilet would work, water would be leaking out from the back causing water to be all over the floor. For the first 3 days that we were there we had to call the engineering manager to come up and help fix it. He assured us that every time he came it was fixed. This was not the case. Finally on the 4th day they decided to replace the entire toilet after pleading with them to have it fixed. The engineering manager assured us that the assistant general manager Jennifer Clark would be comping part of our stay for these troubles and having to deal with water all over our floor and the trouble of consistently having people in our room to service the bathroom. When we checked out, nothing was comped and there was no manager in sight to discuss this with. Multiple times we called down to the front desk to discuss our bathroom issues and no one would pick up the phone. After stepping out the door to look down at the front desk through the atrium, front desk attendees were just attached to their cell phones doing whatever they please. Other notable issues: - wifi is extremely slow - music is playing in the atrium until about 1:30am every night - happy hour snacks run out VERY quickly so get there early - walls are very thin and you can hear everything that your neighbors are doing - as with every other Hilton property, you receive a text message asking how your stay is. I responded with we are having several issues. Automated text asked "when is a good time to call you." I responded with "call anytime." Never heard a word after that as did several other families that we were traveling with that were also having issues Positives: - happy hour/bar servers were extremely attentive and friendly - location is convenient to the airport and hwy 77 I travel all the time and spend approximately 25% of the year in hotels and this is by far one of the worst properties/customer service experiences I have had. I'm hoping to still be contacted by management to be comped for part of our stay as this was unacceptable. See attached pictures for our issues including mold all over the toilet.

They beds are so soft and nice to sleep on, the rooms are nice and spacious, I love it here, the staff there are cool and friendly, I'll go back again very nice hotel