Aloft Charlotte City Center

Very good!

I stayed here for a concert in late May. Before I checked in, I provided the front desk staff member with the proper forms for a special rate I was promised. They took the forms and told me Thank you have a nice stay. When I went to check out the next day there was absolutely no discount applied. They told me to call a 1800 number to discuss this further. So, I went home and called the service number they gave me. That person told me to take it up with the hotel. So, after all the back and forth, 7 calls in total. ( Because the manager would not call back) I finally got a hold of someone and they were willing to give me $100 off both rooms I booked, which is peanuts but I accepted because I was tired of fighting. It's been months later and still no $100 credit. I called again to talk with manager and I'm still waiting. Absolutely horrible customer service!!! For a $500 a night place this is ridiculous. You don't ignore your customers. You certainly don't promise them something and not come through. I have never had an experience this bad. Nobody cares, they charge exorbitant rates and ignore you if there is a problem. Avoid this hotel if your in the Charlotte area.

Great hotel, easy to get to. Close to dinning. Would stay here again

Excellent service, quiet neighborhood

I would not recommend this hotel to anyone! My first room had a soiled mattress. I noticed this because the sheet was not pulled tight over the mattress. I immediately went down to the front desk. The front desk person and the head of housekeeping came to the room to look. They certainly did not seem mortified...I was! I wanted to change hotels but the PGA Championship was in town as well as a Shakira concert. They changed my room. The second room was barely acceptable. The carpet by the bathroom was pulled up, the ac was musty and loud, the wallpaper was peeling off, the windows were filthy, the elevator to the rooms was very dirty, and last but not least the elevator in the lobby to go to the bottom floor was dented. The staff was nice but I am now wondering if this front is to cover up the deplorable conditions for this Marriott property. I would be embarrassed to work there. After reading all the reviews I am surprised the Marriott brand accepts this property as one of theirs. I wish I had taken pictures!!! AND I sure hope that the mattress was thrown away. You are taking a chance if you stay there.

The room was really nice and had a great view of the city. The price for the room was a little bit high though but, I would stay there again because the room was very large and the service was great.