Hyatt House Charlotte/City Center

Room could have used a little TLC but overall a nice stay. Staff was great and location perfect.

Loved this place! Everything was perfect from location to service being amazing!

OK chose because of pool on site and Hyatt name so was surprised of the lack of updating. Complimentary breakfast was used once and very good. Staff at hotel were very good.

This is the place... only issue is there is a small pool, BUT don't let that sway you! EVERYTHING was exceptional! Book this Hotel today!

Ok, this review is a little different from most. I can't speak about the cleanliness, the space, the beds, the amenities, or the staff. And I can't speak about them because I never actually arrived at the property. I had a very late work issue arise that necessitated canceling my trip to Charlotte, and I was already beyond the free cancellation time point. Thus, it was Hyatt's complete right to simply hold me to my reservation, and I would have fully understood (especially in the current economy of rising costs and decreased travel expenditures that are likely making their bottom line more difficult). But instead, when I sent them a message letting them know I wouldn't be there, they actually released me from reservation. Now, this obviously might just be something they could do on this specific day, with their specific occupancy level, and in just this specific circumstance, but the fact that they would consider it at all is sort of beyond the norm presently. They don't know me, and they don't know if I'll return with my business, but they chose to make the investment in treating a person well anyway. Want to guess the first place I will now check for vacancy when I return to Charlotte (which is generally about 2-3 times per year)?

We came to Charlotte to go to a concert. We only stayed but it was phenomenal. The staff are very engaging and friendly, room and amenities are awesome. We love this hotel and we can't wait to go back again. We love the larger refrigerator, kitchen, and overall space of the room.