كواليتي إن آند سويتس داونتاون

前台的服務及解決問題的能力不佳，最初被分到了三樓還沒有電梯，有輪椅上不去，最後聯繫的總經理才解決。

My husband and I stayed in a King Suite for 3 nights - lovely accommodations. On the first evening, I stepped on a small shard of glass and was lucky enough to pull it out of my foot without issue. About an hour later, my husband stepped on another piece of glass but couldn’t see it. In the morning, I tried unsuccessfully to remove the glass with tweezers. I eventually called the front desk to request a sewing kit so I could use the needle to lift out the glass. The manager and asst manager delivered the sewing kit and bandages and showed appropriate concern. This is where it got weird and uncomfortable: they proceeded to tell us they personally inspect every suite prior to guests arriving and there was absolutely no glass in our room. They asked us if we broke anything. Nope. They then kept saying what a surprise this is and a concern for them to solve where this glass came from. Again, they told us that when they inspected the room, there was no glass on the floor so it couldn’t have been there. In spite of their accusatory tone, we were very amicable - stating that the previous guests likely broke something and a few pieces were missed - accidents happen. They explained to us again that it simply could not have happened because they inspected the room. Sigh. We weren’t looking for any special treatment or discounts. We were being very agreeable and letting them know we weren’t upset - but my husband has a piece of glass in his foot. We ended up going to emerg because he couldn’t walk. It was in there deep, but the doc got it. And if you think a piece of glass in the heel hurts, I’m told a needle for freezing is much worse ;) When we went to the front desk later that evening about a separate query, the asst manager was at the desk and thoughtfully asked how my husband made out with his foot. We quickly explained that we spent the afternoon in emerg, but kept it short because we weren’t up for another conversation of “blame the guests”. We lost a day of vacation due to this incident. Stuff happens. But their defensive attitude added more salt to the wound, so to speak.

Very very good hotel & staff. Tanya the General Manager & her staff fixed a problem very professionally. Their hot breakfast is the best on the market.