ibis Poitiers Site du Futuroscope

Only a one night stay We booked the hotel to attend a music concert at the Futurascope Arena. The hotel is clean and tidy with excellent facilities. The bar has tables with games on them which was a unique touch. Check-in was easy, staff where very friendly and efficient. Room was a good size, bed was comfortable. The only downsides were that their were no drink making facilities in the room and the bathroom and toilet area were tired. We would use the hotel again.

I'm silver, in Accor loyalty program status. When we arrived at the hotel we requested a quiet room so we could have a restful night. When I got to the room it was towards the road, right next to the elevator and two people couldn't walk without constantly giving each other permission. Additionally, the room was dirty and did not meet the cleaning criteria for Covid-19. We complained and they said it was not possible to change as I only spoke after 15 minutes of arriving at the room. As if I now have to check everything in a hotel chain like Accor. Unfortunate. We complained and were told we would receive an email from the General Manager about the situation. I didn't receive the email and they took the money from my credit card. Disgraceful service.

Literie correcte,suffisamment d’oreillers,ensemble calme.Petit déjeuner avec suffisamment de choix,pas de yaourts,pas de jus d’orange frais.Situé à 15 minutes à pied du Futuroscope,laisser vôtre voiture à l’hôtel.Le buffet du soir à 27€ est bien garni.Personnel attentif.