Ibis Styles Chatenay Malabry Paris Sud

The air conditioning doesn't work... And it seems that this is nothing new... Not announced when booking. And no gesture co. Unacceptable at this price. Room not made up every day. Again not announced. Staff just friendly... Management non-existent.

2 nights in this hotel well served by public transport. The rooms are very correct, the TV is a good size. The breakfast is very varied and the welcome pleasant. Perfect for a business trip.

catastrophic welcome, when I arrived (5:00 p.m.) 3 members of staff were slumped in the lobby chairs talking, after several seconds one of them decided to get up, apparently the receptionist (very poorly dressed, almost clean) this receptionist does not speak French, so it is very difficult to make yourself understood, he demands immediate payment (while my bank card is already registered on my reservation), after several minutes of incomprehension one of his colleagues takes my card to go and check if the room is ready (this will take several more minutes), I specify that I am a gold customer and that no drinks have been offered or an upgrade while the hotel has larger rooms and that it is far from full, this is the first time that I have been so badly received in the Accor group. Regarding the hotel itself, the renovation is limited (I don't see where the STYLE is), average bedding, decent bathroom, no bottled water under the guise of using plastic, this can be understood except that all the drinks dispensers in the hotel are broken. Decent breakfast and the morning receptionist speaks French and is polite.

STILL AVOID WHILE WAITING FOR A REFUND after having contacted the hotel several times, I am always told the same thing "accounting must make a transfer and she will take care of it, she is sick or on vacation, I will take care of it personally" all these terms are held by the management and even customer service. They must reimburse me nearly €500.00 In addition, the hotel itself is not in good condition and clearly lacks maintenance and the staff is not properly trained HR is in disrepair. Disrespectful behavior, not taking customers into account. I repeat AVOID

Hotel with obvious lack of seriousness. I booked in this establishment by formulating wishes "As a room on the top floor." I introduced myself and after having me pay, I discovered that the room was on the 1st floor. So I made the remark and I was told that there was no room available on this floor, which will prove, a few minutes later, false. When I take possession of the room on the 1st floor, the communicating door with the room next door does not lock. I go back down, make the remark, I am told that it was not possible. Raising a tone, making my real discontent understood, suddenly a room on the 6th floor becomes available. Having unpacked my things, I preferred to stay on the 1st, after their intervention, for the closing between the two rooms. The next morning, for professional reasons, I am obliged to leave. I contacted the reception who told me that there was no problem and that I should call at the end of the morning and that they would inform management. And there, the sketch. I called several times and, two days later, had someone ask me for my bank details, which I sent the same day and that the refund would be made in the following days. Seeing nothing come after about ten days, I contacted the hotel again, I got an email from them saying that my request had been sent to accounting. A few days later, still seeing nothing come, I contacted ACCORD customer service, who very kindly and politely told me that it was not their responsibility, but that they would send an email, following their call. Confirmation of this service by email from their telephone contact. I was contacted a few days later by the new manager of this hotel, who, since then, told me that within three weeks I would be reimbursed, I would be contacted the following Wednesday, that the accounting department had gone on vacation, that I would be reimbursed on Wednesday, June 21. Still not being reimbursed, I contacted customer service again, after having called the hotel who told me that the management was not available. I am a professional on the road and am spending 4 nights at the hotel. I know different establishments and groups. This is the first time that I have been confronted with this obvious lack of seriousness, professionalism and understanding. I am holding back a lot in my terms which would be inappropriate.