The Hotel Chalet at the Choo Choo

The location is perfect with lots of nice places to eat in a short safe walk and the customer service from the staff was excellent. The property is under major renovations so be prepared for some inconvenience but, the rooms are clean and currently the parking is free. I cannot wait to see to see it completely finished.

You really get what you pay for…the best part about the stay was being able to walk back from the bar. THE HOTEL IS NO LONGER REALLY A PART OF THE TRAIN STATION. Online photos and reviews were very deceiving since many people rated it well due to visiting the station, not the hotel itself. Construction everywhere. It feels like a motel in every way. Not at all what was advertised. We even had creepy phone messages at night. Not kidding. Employees were kind at least. Will not return.

Hotel concierge Dian Buckley took time to show us around Hotel Chalet she was very friendly, knowledgable and professional.

Everyone was very professional and courteous and helpful even my elderly mother who needed a handicapped room was thoroughly impressed

My husband and I came down to Chattanooga for a spur of moment trip. I saw The Chalet on my app and loved the Southern Charm noted in the photos. When we got into our room, there was a noted residue on the toilet, a lone sock left from previous visitor and the sink was slow to drain in the bathroom sink. My husband was so disappointed, he wanted to leave first thing in the morning (although I had reserved the room for 2 nights). I was lounging by the gorgeous pool the next day, Dian noticed my husband being grumpy coming to meet me. She came out with him and asked if we were enjoying our stay. I shared with her about our issues. She was so understanding, gave us a different room. The new room was much more commendable for my husband. She also met with me prior to me checking to ensure everything was better with the new room. Dian was so personable, all the staff were friendly. The rooms will take you back to the era of speakeasy times. The Chalet is also located in a central location of exotic restaurants and bars. We didn’t get the chance to try The Chalet’s restaurant, Elsie’s Daughter; but was offered 20% discount if we had. I definitely want to go back with my bestie. I think she will appreciate the southern hospitality along with the ambiance and warmth of The Chalet.

This is one of the best hotels we have stayed at! The room was quite large with a chair and a booth with a table. The bathroom had a walk in shower and was quite spacious as well. It had the perfect combination of being updated while keeping the railway era vision. The desk staff were friendly and helpful as well. This will be our go-to hotel when we go to Chattanooga!